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Co-Owner/Administrator/Remodeling Contractor Resume Example

Resume Score: 80%

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CO-OWNER/ADMINISTRATOR/REMODELING CONTRACTOR
Professional Summary

Versatile business leader bringing 20 years of experience as accomplished Administrator. Strategic problem solver, change manager and visionary executive able to implement plans meeting current and future needs. Key expertise in Home Remodeling.

Skills
  • Recruiting and training
  • Strategic planning
  • Business growth
  • Budgeting
  • Financial management
  • Consulting
  • Program oversight
  • Business development
  • Financial administration
  • Fabrication
  • Field surveying
  • Project management
Work History
Co-Owner/Administrator/Remodeling Contractor10/2015 to Current
Ron Burris Jr Home Improvement & Remodeling – Louisville, Kentucky

Established and administered annual budget with effective controls to prevent overag StarTek, Inc
Customer Care Rep es ,minimize burn rate and support sustainability objectives.

  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Met with clients to discuss Remodel campaign efficiency and presented illustrative reports, including performance metrics and analysis.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Received and reviewed time records for 10 employees.
  • Generated checks and stubs for direct deposits.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
Customer Service Representative07/2012 to 01/2013
StarTek – Grand Junction, CO
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met or exceeded revenue objectives by promoting AT&T products to customers during service, account and sales follow-up calls.
  • Resolved average of 40 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Assistant Store Manager07/2009 to 01/2013
Bison Enterprises – Grand Junction, CO
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Onboard new employees, including training, mentoring and new hire documentation.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by 50% over 18 month period.
Customer Service Manager06/2006 to 05/2009
Goody's Clothing Store – Rincon, GA
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved average of 15 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Education
High School Diploma05/1998Gateway Early College High School- Phoenix, AZ
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Resume Overview

Companies Worked For:

  • Ron Burris Jr Home Improvement & Remodeling
  • StarTek
  • Bison Enterprises
  • Goody's Clothing Store

School Attended

  • Gateway Early College High School

Job Titles Held:

  • Co-Owner/Administrator/Remodeling Contractor
  • Customer Service Representative
  • Assistant Store Manager
  • Customer Service Manager

Degrees

  • High School Diploma 05/1998

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