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Cma Administration Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Goal-oriented with 20 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in management and leadership skill. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude and the ability to adapt to any situation. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Ingestion instruction
  • Training and development
  • Vital sign monitoring
  • Medication administration
  • Infection control procedures
  • Respiratory equipment training
  • Calm and level-headed under duress
  • Medical terminology knowledge
  • Patient relations
  • Performing patient intakes
  • Quick problem solver
  • Hiring and retention
  • Personnel records maintenance
  • Word processing
  • Administrative skills
  • New hire orientation
  • Time management
  • Customer service
  • People skills
  • Analytical
  • Active listening
  • Staff development
  • Troubleshooting
  • Team building
  • Work well independently
  • Data entry
  • Medical recordkeeping
  • PPE use
  • Problem resolution
  • MS Office
  • Supervision
Education and Training
Montreat College Montreat, NC Expected in 08/2020 Master of Science : Management And Leadership - GPA :
Montreat College Montreat, NC Expected in 11/2017 Bachelor of Science : Business Management - GPA :
Experience
Us Oncology, Inc. - CMA / Administration
Port Arthur, TX, 03/2018 - Current
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Assessed patient needs in response to medications.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Us Oncology, Inc. - CMA
Ridley Park, PA, 06/2011 - 01/2017
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Monitored vital signs during medication administration to quickly identify any complications.
  • Assessed patient needs in response to medications.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Charlotte Dermatology - CMA
City, STATE, 10/2009 - 06/2011
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Supported strategic objectives by stringently monitoring all facets of daily operations.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Communicated with patients by phone and via written correspondence.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Accomplishments
  • Promoted to assistant manager for Occupational and Urgent Care from 1994 to 1997. Responsible for the hiring and termination of medical team. Successfully accomplished patient care and the updating of staffs certifications, scheduled learning classes along with staff scheduling. Assisted in the compromising of company pre and post drug screenings, blood work and any necessities needed for DOT screenings.
Additional Information

Management and Leadership thought out my 20 years of healthcare, consistent of being a team or group leader in every office I've had the pleasure of working in. As a manager my primary responsibilities were to hire, terminate, train staff, supervise the front and back offices. Assure that all medications and equipment used to put to date and tested daily by staff. I am a hard worker and have excellent communication, written and verbal skills. Collaborated closely with billing department and assisted with the verification of insurance within departments, helped oversee the billing and coding of collections and assisted in patient scheduling. Helped offices to increase diversity along with participating in the cultivation of new EMR systems among staff. Worked in all specialty offices in administration or clinical areas, such as Cardiology, Dermatology, Gastroenterology, Internal Medicine, Pulmonology, Endocrinology, along with minor surgeries, x-rays of extremities, injections, collecting of blood. Updating and kept the certification of full Clia Labs.

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Resume Overview

School Attended
  • Montreat College
  • Montreat College
Job Titles Held:
  • CMA / Administration
  • CMA
  • CMA
Degrees
  • Master of Science
  • Bachelor of Science

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