Detail-oriented AWS customer support associate with extensive experience in retail and customer
service. Skilled at multi-tasking and maintaining a strong attention to
detail. Employs professionalism and superior communication skills to
meet client and company needs.
Microsoft Office proficiency
Strong attention to detail
Ability to work well under pressure and in fast paced environment.
Strong oral and written communication skills
Cloud Support AssociateFeb 2017 to Current Amazon Web Services － Seattle, WA
Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
Working with other customer support teams to ensure a consistent and high-quality level of support.
Being a voice and advocate for our customers.
Working with customers to understand how they use AWS services.
Suggesting innovative solutions on behalf of the customer experience.
Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
Assisting with customer communication during AWS critical launches.
Making sure internal knowledge reference pages are updated.
Providing valuable feedback to business and development teams.
Technical AnalystOct 2015 to Jan 2017 Comcast － Seattle, WA
Provided key support and direction of all scheduled work orders to the field to increase efficiency and
meet work order fulfillment.
Assigned jobs to installers and service technicians.
Responsible for monitoring HFC plant network for impairments.
Reviewed and utilized monitoring tools & reporting systems to trend capacity and utilization issues.
Helped fixing in-house LAN networking problems, replacing various computer hardware.
Very familiar with
new cable products, their operation and troubleshooting them properly.
Customer ExecutiveApr 2014 to Nov 2015 Comcast － Seattle, WA
Facilitated interactions with customers in a way that is in accordance with the Company's service delivery
Established rapport and promotes effective relationships, upholding Comcast's commitment to the
Responsible for answering incoming calls regarding technical questions.
Assisted service teams to minimize and/or reduce service calls.
Provided on site additional IT support resolving computer and network related problems.
Coached and trained co-workers to be more efficient operating new systems.
Senior Car RepresentativeMar 2013 to Mar 2014 Enterprise Ren-A-Car － Seattle, WA
Assisted customers with rental
Took incoming calls
- reservations, rate quotes, general questions.
to assess condition of rental upon return.
Understood and communicated rental terms and conditions, vehicle features and other services.
sold optional protection products, upgrades, fuel options, etc.
administrative and basic accounting functions such as: research and
billing support tasks, accounts receivables, transfer and key logs, run
miscellaneous reports, supply maintenance and processed customer billing
Mobile SupervisorDec 2008 to Mar 2013 Sam's Club － Seattle, WA
Maintained staff of 6+ by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Maintained safe and healthy work
environment by establishing and enforcing organization standards;
adhering to legal regulations.
Completed operations by developing
schedules; assigning and monitoring work; gathering resources;
implementing productivity standards; resolving operations problems;
maintaining reference manuals; implementing new procedures.
Maintained professional and technical
knowledge by attending educational workshops.