I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the experience to handle customer complaints and solving problematic situations.
Skilled in HTML, HTTP and IP
Knowledgeable in Mac systems
Analytical and critical thinker
Customer service expert
Large computer networks
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Bilingual - Fluent in English and Bulgarian
Cloud Support Associate, 01/2017 to Current Company Name – City, State
Running and maintaining a 24x7 Internet-oriented production environment, across multiple data centers, involving hundreds of machines.
Participating in all phases of the development of a large distributed system; providing hardware, manageability, operability and performance perspectives on all aspects of the system.
Inventing bold and radical new approaches to automate maintenance tasks, reporting systems, system health, performance monitoring tools, and software management tools.
Delve into a customer issue, or investigate why a metric is trending the wrong way, turning customers into raving fans.
Configuring new machines and perform various system maintenance tasks.
Taking part in designing and executing production acceptance tests and new hardware evaluations including producing, maintaining, and evolving capacity plans for various components, refining hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO.
Technical Analyst, 04/2014 to 01/2017 Company Name – City, State
Responsible for providing key support during installations and service call
to field technicians serving residential customers.
Exercise excellent communication skills.
Responsible for resolving signal related issues using in-house programs
Utilize ability to analyze, solve problems and receive feedback in a fast
paced and demanding environment.
Assisting current business and residential customers outside working
hours troubleshooting Comcast related issues
Consulting and educating friends and family on most up to date tech
that will benefit and enhance their experience.
Senior Car Representative, 04/2013 to 04/2014 Company Name – City, State
Assisted customers with rental reservations, explained terms and
conditions of use, and upsold insurance over the phone and in person.
Responsible for the assessment of damaged and/or malfunctioning
Provided roadside assistance to customers with urgency during stressful
Responded to all customer inquiries in a timely manner.
Wireless Sales Supervisor, 12/2008 to 03/2013 Company Name – City, State
Supervised a staff of 6 in the wireless sales department.
Educated and provided coaching to employees on a weekly basis
Demonstrated an advanced customer-first approach while serving
Provided training to customers with newly purchased iPhone or Android
Used networking opportunities to create successful, on-going business relationships.
Received award for customer service recognition and ability to work well with the other team members.
Multiple technical awards for work performance. Exceeded monthly Delete repeated word goals for 12 months straight.
Assisting various businesses in Seattle area that use Comcast as a provider troubleshooting, resolving, consulting and enhancing their experience.
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