Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Result-oriented and self-motivated Cloud Architect/System Administrator having overall 14+ years of experience in the design planning, configuration and administration of IT Infrastructure management, Global IT Services Delivery and Processes Strategy, . My expertise is in Cloud computing, Project Management and Systems Administration involving Microsoft Azure, Windows Server, Virtualization technologies VMWare ESXi and Microsoft Hyper-V


    Azure Expertise: IaaS, PaaS, VM Migrations, VNet, Traffic Manager, Azure Cloud Services, Azure Kubernetes Services(AKS), Azure Webapps, Azure SQL, Active Directory, Security Center, Azure Monitor, Azure AD, Azure AD Identity Protection, Azure PIM, Data Factory, Data Lake, ExpressRoute, S2S VPN, Power Shell, Service bus, blob storages, Azure Firewall, Azure load Balancer

    MS Servers: Windows 2000/2003/2008/2012/2016, SharePoint2010/2013, Office 365, Windows Cluster Server, SQL Server, IIS Server, File Server, Proxy Server, Exchange Server, SMS server, Terminal Server

    Networking: Cisco Router Configuration/Installation, TCP/IP Configuration, Ethernet, Firewall, VPN, Wireless Networking, Hyper-V, Virtualization, Cloud storage, Clustering

    Software Engineering Methodologies: Agile / SCRUM and Waterfall

    Other tools / technologies: Power Shell, MS Visio, VMware, Microsoft Hyper-V

Work History
05/2015 to Current Cloud Solution Architect Rockwell Automation, Inc. | San Francisco, CA,
  • Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.
  • Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.
  • Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer
  • Prepared capacity and architecture plan to create the Azure Cloud environment to host migrated IaaS VMs and PaaS role instances for refactored applications and databases
  • Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer
  • Performed client acceptance and prototyping using Azure Compute and SQL Azure instances
  • Deployed, configured and administered Azure Kubernetes Services (AKS) clusters
  • Managed the Azure Security using Azure AD Identity Protection and Privileged Identity Management(PIM)
  • Managed the Azure AD and set up sync with the On-prem AD using Azure AD Connect
  • Deployed, configured and managed the Azure Storage including Blob, File share
  • Deployed, managed and updated Application in Azure
  • Deployed and managed Web applications in Azure Webapps and planned App service plan
  • Set up alerts in Azure Security center and managed, remediated the alerts
  • Working experience in Azure Data Lake and Azure Data factory
  • Implemented high availability with Azure Resource Manager deployment models
  • Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets
  • Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions (firewall, WAN optimization and intrusion detections)
  • Leveraged VNET system routes and underlying route table that holds Local VNet Rules, On-premise Rules, Internet Rules and IP Forwarding as design basis
  • Designed User Defined Routes with custom route tables for specific cases to force tunneling to the Internet via on premise network and control use of virtual appliances in the customer’s Azure environment
05/2009 to 04/2015 Senior System Administrator Engility Corporation | Linthicum, MD,
  • Managed the IT Infrastructure of TCS offices in US Eastern region
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Worked with users to determine areas of technology in need of improved usability.
  • Diagnosed and executed resolution for all network and server issues.
  • Completed reports detailing network and systems performance, costs and downtime issues.
  • Planned and implemented upgrades to system hardware and software, resulting in better availability and cost savings.
04/2007 to 04/2009 Deskside and Executive Support Specialist Cognizant Technology Solutions | Butler, NJ,
  • Configured hardware, devices and software to set up work stations for employees.
  • Dedicated IT Support Engineer for all Executives and Senior management at the client location
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
  • Documented and updated known fixes in knowledge base for future reference.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Performed encryption, firewalls and patch management to implement and maintain system security.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
12/2005 to 04/2007 Deskside Support Engineer Tata Consultancy Services | City, STATE,
  • Installation of Windows 2003 Server, Widows 2000 Server, Windows XP
  • Group policy management, group accounts management
  • Domain Migration and User account management
  • Providing desktop, network, OS support.
  • Implemented ISO 9001:2000, BS7799 and BS15000 Standards
  • Attending different IT issues for users such as issues with lotus notes client,
  • Oracle 9i & 10g server and client
  • Lotus Client configuration, Printer configuration and LAN management
  • Installation of IIS 6.0 and troubleshooting IIS related Problems
  • Implemented controls and set all processes and workflows to speed up the project effectively
  • Asset management of all IT assets
  • Prepared BCP Plan and conducted Drills in coordination with the team leads
  • Change management: Approval, Assign & Tracking task and Reviews
  • Technology upgradation and roll out without affecting the quality and security compliance
Expected in 05/2005 Bachelor of Engineering | Electrical, Electronics Engineering Technologies Visveswaraiah Technological University, Belgaum, India, GPA:
  • Recognition from Mr. Nick Creatura, President and CEO, CNA-Canada (August-2018)
  • Recognition from Mr. George Borst, President and CEO-Toyota Financial Services (April-2009)
  • On-the-Spot Award from Mr. Surya Kant, TCS President-North America, UK & Europe(Jan-2012)
  • Two times CIO Award in Toyota Financial Services (2008)
  • Star Team (Jan-2014), Star of the Quarter(Nov-2008), Star of the Month awards(Apr-2011) from TCS
  • Technical Excellence award from Tata Consultancy Services(June-2013)
  • On-the-Spot award from Tata Consultancy Services on Sep-2013, Dec-2011, Dec-2010

Microsoft certified Azure Solutions Architect Expert

Microsoft certified Azure Security Engineer Associate

Microsoft certified Azure Administrator Associate

Microsoft certified Azure Fundamentals

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  • Visveswaraiah Technological University

Job Titles Held:

  • Cloud Solution Architect
  • Senior System Administrator
  • Deskside and Executive Support Specialist
  • Deskside Support Engineer


  • Bachelor of Engineering

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