Good listening skills
Shipping procedures understanding
Professional telephone demeanor
Multi-line phone talent
Service standard compliance
Knowledgeable and dedicated customer service professional with extensive experience in warehousing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking customer services representative bringing 2 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Conscientious customer service representative with 2 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Competent customer services representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Motivated customer service representative with 2 years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Intelligent customer service representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.
• Experience with EC2, IAM roles, EBS storage, S3 storage, AWS CLI.
• Experience with server administration, deployment on AWS.
• Experience working, developing on, in-depth understanding of, classified customer mission systems.
• Experience working on-site with customer, interfacing with, providing technical briefings to customers.
• Maintain server infrastructure by developing best practices, methodologies.
• Drive deployment, optimization on classified cloud environments.
• Expert knowledge in private, public, hybrid cloud architecture, networking, workload types, migration patterns, tools.
• Design, configure, deploy, maintain, upgrade environments for customers in AWS.
• Create and maintain cloud formation scripts, automating manual processes, generating deployment pipelines.
• Support uptime, performance, security, and stability of company applications, including:
Amazon Web Services (AWS) infrastructure management
• Experience with VPC, Subnets, Route Tables, Internet Gateway, Nat Gateway, Elastic IP address.
• I provisioned a VPC environment using the CloudFormation create stack.
• I deployed Ubuntu, WordPress, Ghost via EC2 instance.
• I deployed over 30 AWS Workspaces for the customers offshore employees in India.
• Expert knowledge in private, public and hybrid cloud architecture, networking, workload types, migration patterns and tools such as Amazon Inspector, AWS Snow Family.
• Hands-on experience with various enterprise applications and IT services, as well as software development, compliance and security, and IT operations disciplines.
• I deployed Palo Alto Networks VM-Series 1
• Experience with AWS Security Visibility such as Check Point, Dome 9 Cloud Guard, Barracuda, Cloud Passage
• Experience with GIT Bash, Terraform
• Experience working on-site with customer, interfacing with and providing technical briefings to customers.
• Experience implementing architectures to support container applications including but not limited to Kubernetes.
• Network design and security protocols+ Virtualization (VMware, vSphere, VirtualBox).
• Knowledge in Infrastructure automation, build automation, and deployment automation.
• Strong verbal and oral communication.
• Experience designing and developing cloud infrastructure in AWS.
• Experience with Windows Server and Linux Operating Systems.
• I develop DevOps using Tomcat certified with Bitanmi, Jenkins certified with Bitanmi, Drupal certified with Bitanmi.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: