cloud solution architect resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in warehousing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking customer services representative bringing 2 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Conscientious customer service representative with 2 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Competent customer services representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Motivated customer service representative with 2 years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Intelligent customer service representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

  • Order fulfillment

  • Report preparation

  • Complaint resolution

  • Receiving support

  • Route dispatch

  • Good listening skills

  • Stock management

  • Technical Support

  • Shipping procedures understanding

  • Professional telephone demeanor

  • Administrative support

  • Recordkeeping strengths

  • Warehousing functions

  • Multi-line phone talent

  • Service standard compliance


Order fulfillment


Report preparation


Complaint resolution


Receiving support


Route dispatch


Good listening skills


Stock management


Technical Support


Shipping procedures understanding


Professional telephone demeanor


Administrative support


Recordkeeping strengths


Warehousing functions


Multi-line phone talent


Service standard compliance

Work History
Cloud Solution Architect, 01/2019 to Current
Rockwell Automation, Inc.Columbus, OH,


• Experience with EC2, IAM roles, EBS storage, S3 storage, AWS CLI.
• Experience with server administration, deployment on AWS.
• Experience working, developing on, in-depth understanding of, classified customer mission systems.
• Experience working on-site with customer, interfacing with, providing technical briefings to customers.
• Maintain server infrastructure by developing best practices, methodologies.
• Drive deployment, optimization on classified cloud environments.
• Expert knowledge in private, public, hybrid cloud architecture, networking, workload types, migration patterns, tools.
• Design, configure, deploy, maintain, upgrade environments for customers in AWS.
• Create and maintain cloud formation scripts, automating manual processes, generating deployment pipelines.
• Support uptime, performance, security, and stability of company applications, including:
Amazon Web Services (AWS) infrastructure management
IAM users
• Experience with VPC, Subnets, Route Tables, Internet Gateway, Nat Gateway, Elastic IP address.
• I provisioned a VPC environment using the CloudFormation create stack.
• I deployed Ubuntu, WordPress, Ghost via EC2 instance.
• I deployed over 30 AWS Workspaces for the customers offshore employees in India.
• Expert knowledge in private, public and hybrid cloud architecture, networking, workload types, migration patterns and tools such as Amazon Inspector, AWS Snow Family.
• Hands-on experience with various enterprise applications and IT services, as well as software development, compliance and security, and IT operations disciplines.
• I deployed Palo Alto Networks VM-Series 1
• Experience with AWS Security Visibility such as Check Point, Dome 9 Cloud Guard, Barracuda, Cloud Passage
• Experience with GIT Bash, Terraform
• Experience working on-site with customer, interfacing with and providing technical briefings to customers.
• Experience implementing architectures to support container applications including but not limited to Kubernetes.
• Network design and security protocols+ Virtualization (VMware, vSphere, VirtualBox).
• Knowledge in Infrastructure automation, build automation, and deployment automation.
• Strong verbal and oral communication.
• Experience designing and developing cloud infrastructure in AWS.
• Experience with Windows Server and Linux Operating Systems.
• I develop DevOps using Tomcat certified with Bitanmi, Jenkins certified with Bitanmi, Drupal certified with Bitanmi.

Customer Service Representative, 01/2018 to 12/2018
Cintas CorporationJustice, IL,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% decrease in cancellations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Certified Nursing Assistant, 01/2017 to 10/2017
Birmingham Nursing And Rehabilitation Center East, LlcCenter Point, AL,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Managing over 50 customer calls per day.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Material Handler, 11/2017 to 12/2017
StrytenOrlando, FL,
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Increasing sales by 100%.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Received and unpacked shipments and new equipment as directed.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Demonstrated and applied product knowledge of all company SKUs.
  • Managed warehouse operations and verified proper shipment procedures.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Operated equipment while observing standard safety procedures.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
GED: , Expected in 09/2018 to Vision Allied Health Institute - Towson, MD,
Bachelor of Science: Accounting, Expected in 07/2008 to Olabisi Onabanjo University - Ago-Iwoye, Ogun State.,
  • AWS Certified Cloud Practitioner Certification
  • CNA License
  • Certified Medication Technician (CMT)

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Resume Overview

School Attended

  • Vision Allied Health Institute
  • Olabisi Onabanjo University

Job Titles Held:

  • Cloud Solution Architect
  • Customer Service Representative
  • Certified Nursing Assistant
  • Material Handler


  • GED
  • Bachelor of Science

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