Experienced SaaS Software Support Delivery Manager with superior team building skills, developing collaborative and successful cross-functional global support teams. Experience with developing working relationships with large enterprise customers in order to deliver a superior support experience.
Selected as High Potential resource, indicating experience and expertise for rapid advancement
Developed close customer relationships with multiple large enterprise organizations in order to better meet requirements and expectations
Successfully supported numerous contract renewal initiatives representing overall support for entire SaaS suite
Collaborated with support upper management on development and improvement initiative for global organization
Improved team productivity by 300% over the course of 7 months
Developed Support process overview and implementation plan for new Cloud software service
Collaborated with peers to develop support and operations requirements and implementation plan
Manage Operations office expansion initiative, focusing on Cloud mission control center and NOC requirements and design
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