Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a team leader with experience in system administration, human resources and project management, with high-energy, confident personality and an infectious enthusiasm for management and technology. I pride myself in my ability to establish long-term, positive and fun relationships with clients, co-workers and outside resources at all organizational levels. I'm a results oriented individual and decision-maker skilled in implementing new ideas. I value knowledge and learning and my ambition continues to drive me on the path to my success. I have advanced analytical skills with excellent problem solving capacity, the ability to multitask, reprioritize activities quickly and effectively. I'm a highly collaborative team player with extensive customer relationship skills and ability to prioritize tasks according to business needs. I believe in uncompromising ethics and transparent communication and providing decisive leadership, to cultivate and maintain relationships optimizing team dynamics, uniting diverse agendas to a common goal.

  • End to End Program Management
  • Stakeholders/Relation Management
  • Product/Project Management
  • Employment Law Knowledgeable
  • Java
  • Regulatory PCI & SOX Compliance and Reporting
  • Manual Production Deployments
  • Effective Problem Solving & Decision Making Skills
  • People Oriented and Results Driven
  • Active Listening, Negotiation and Presentation skills
  • MS Office, Project, Rally, Vizio, SharePoint
  • System monitoring
  • Linux
  • Server Management
  • Infrastructure planning
  • IBM Cloud services
  • Scripting skills
Work History
02/2020 to Current Cloud Engineer Leidos Holdings Inc. | Fort Sill, OK,
  • Install, support and maintain company hardware and software infrastructure according to best practices
  • Collaborate with product team's in disaster planning, network backup and recovery process monitoring
  • Planned implementation of network enhancements and upgrades
  • Research and read up on new and unfamiliar technologies for quick and effective adoption
  • Develop strategies, budgets and deployment plans to inform and influence management and stakeholders
  • Apply deployment best practices and proper security protocols in network management
  • Prioritize simultaneous projects to perform effectively under shifting deadlines in fast-paced environment
  • Led server infrastructure development, quality assurance, staging and production systems
  • Support infrastructure and management tools to create and manage virtual server computing environment
  • Resolve issues and escalated problems with knowledgeable support and quality service
  • Maintain flexible schedule and responded to after-hours and weekend emergencies
  • Perform manual production deployments using linux command lines to deploy onto virtual machines
  • Participate in all phases of system development life cycle, from requirements analysis through system implementation
  • Establish company automation methodology, frameworks and tools
05/2017 to 02/2020 Infrastructure Project Manager Iqvia Holdings Inc | Harrisburg, PA,
  • Worked closely with development team to integrate infrastructure with application development and provide engineered project plans for operational support
  • Defined requirements, scope definition, tasks, issues and quality to be tracked in Rally
  • Responsible for setting up PMO office, creating templates related to projects, standards and procedures, KPI metrics, and training using multiple management methodologies
  • Created and maintained schedules, work plans, budget, risk analysis, contingency plans, change management, overall project control and coordination, and team participation
  • Understand the overall vision for the organization and translate that into actionable project plans for the department
  • Reported to and/or advise senior management regarding information systems project plans, project risks, security risks and concerns, customer requests for scope changes, etc
  • Conducted regular, scheduled meetings with product owners as necessary
  • Effectively managed all project communications for all assigned IT related projects including Project Charters, Statements of Work, Internal Memos and Project Status Reports
  • Coordinated implementation of new infrastructure solutions and activities between management, IT staff and department personnel
  • Recognized opportunities for system or process improvement and make recommendations or take appropriate action
  • Effectively managed tasks for production deployments, hardware/software patching & enterprise maintenance
06/2016 to 04/2017 Business Development Manager Edmentum | Minneapolis, MN,
  • Established, developed and maintained relationships with clients as a resource for their projects and staffing needs
  • Review and validate project requirements provided by clients and work with recruiting team to determine contractor eligibility within the companies internal database or new recruits
  • Build rapport with prospects of IT and engineering departments for business development purposes
  • Played a key role in strategic planning and evaluation of new business opportunities
  • Responsible for ensuring a smooth transition of projects and act as single point of contact related to the clients and delivery of a project
  • Responsible for keeping close contact with hiring managers for prospecting strategies to target key decisions makers of new and existing clientele
  • Duties included close collaboration with multiple teams to suggest and build contacts that drive the overall strategic approach of the business
  • Provided direction, guidance and consultation for development, implementation, support & maintenance of application technologies with different project management methodologies
  • Created clearly detailed, informative RFP’s to bid for new clientele
  • Analyze client business requirements while providing alternative methods with most feasible and cost beneficial methods of meeting those requirements
  • Prepare and review budget; conduct cost benefit analyses of projects and project activities
  • Update and maintain internal databases, tracking systems and project plans with project specific information, contractor information
  • Represented company and promoted products at conferences and trade association meetings
11/2015 to 06/2016 Human Resources Generalist Marco Technologies | Peoria, IL,
  • Ability to handle 500+ employee base to include, but not limited to: Employee Relation Investigations, Leave of Absence and Benefit needs, Exit Interviews and all associated documentation
  • New hire on boarding system administration and I-9/E-Verify compliance
  • Interpreted and complied with all state and federal laws (including, but not limited to: ADA, EEOC, FLSA, FMLA)
  • The ability to maintain confidential information with discretion and tact
  • Proven ability to work in a fast-paced, entrepreneurial environment
  • Participate in team projects that address strategic initiatives as instructed by the HR Director
  • Serve as point person for office manager duties including maintenance, mailing, shopping, supplies, equipment, bills, and errands
  • Facilitate daily team meetings and ensure updates are documented appropriately
  • Function as a super user of our personal Applicant Tracking System (RM) and integrate technology resources into all appropriate processes, procedures, and relationship management
  • Day to day management of Sales Force client and consultant updates
  • Develop tools and techniques to assist the organization in meeting staffing and placement needs
  • Work with third party vendors to coordinate any travel, housing, and rental car needs as required by the new hire’s on boarding process
  • Organize office operations and procedures
  • Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
  • Manage contract and price negotiations with subcontract vendors, service providers, and vendor management companies
Expected in 05/2015 Bachelor of Business Administration | Business Administration And Management The University of Texas At San Antonio, San Antonio, TX GPA:

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Resume Overview

School Attended

  • The University of Texas At San Antonio

Job Titles Held:

  • Cloud Engineer
  • Infrastructure Project Manager
  • Business Development Manager
  • Human Resources Generalist


  • Bachelor of Business Administration

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