Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Ambitious Cloud Engineer with 5+ years of firsthand IT experience provisioning solutions in cloud-native, on-premise, and hybrid cloud environments. First-rate administrative with communication and organizational skills improving operational efficiency by 47% using well architected frameworks. Diligent and meticulous professional commended for best practices and quickly learning new procedures and technologies.

  • Good documentation, presentation, communication, and analytical skills.
  • Knowledge of IP networking, VPNs, DNS, Firewalling, Authentication and Load Balancing concepts on cloud native and hybrid cloud architectures.
  • Experience with Infrastructure Orchestration and Configuration Management platforms - GitHub, Terraform, AWS CloudFormation, Chef, Puppet, Opsworks, Jenkins, Ansible, AWS ECS, and AWS Elastic Beanstalk.
  • Programming language skills – C#, Python, Java, Javascript, SQL, JSON, and YAML.
  • Experience with data migration, backup, and disaster recovery - AWS DMS, AWS Direct Connect, AWS Snowball, CloudEndure, and Data Sync.
  • Knowledge of data storage solutions like Amazon S3, EFS, EBS, and Storage Gateway and appropriate use for specific project.
  • Use of collaboration service like AWS CodeStar and resources to track projects and incidence resolution with Jira, Splunk, Slack, and Trello.
  • Knowledge and use of database management systems - PostgreSQL, SQL Server, Amazon RDS and DynamoDB.
  • Ability to provision end-user computing solutions with IAM, Amazon Workspaces, Managed Microsoft AD, Single Sign-On for VPN, and remote mobile users.
Work History
02/2017 to Current Cloud Architect Fis | Chapel Hill, NC,
  • Developed and documented technical designs, ETL architecture and frameworks for secure integration and implementation of new cloud infrastructure and applications, to improve performance, manage costs and drive efficiencies.
  • Performed regular Vulnerability Threat Assessments with Dome9, and Nessus, Compliance tests and monitoring with Barracuda Cloud Guardian, AWS Config and AWS Detective, Network Security using Palo Alto VM-Series, and Aviatrix SNP, integrated with SIEM resources like AWS GuardDuty, Splunk and QRadar.
  • Utilized CloudWatch, CloudTrail, SQS, Redis and ElasticSearch for message queueing and log aggregation, used Splunk for real-time log analysis, distributed alerts with SNS topics or other integrated APIs, and stored the reports in AWS S3 buckets.
  • Oversaw cloud infrastructure design and developed detailed architecture models for the customers to host Test, Development, and Production environments.
  • Planned for system and application migrations to the cloud, adhering to the customers’ technical and business requirements.
  • Optimized cost of cloud solutions with Auto Scaling, and reduced MTTR by automating the use of secure, scalable, cost-effective, highly available, and fault tolerant resources, thus mitigating risk tolerance.
  • Spun up VPCs from scratch, and provision solutions with Identity and Access Management (IAM) to create user profiles, groups, policies, federated identities and roles, to ensure least privilege access and mitigate risks.
  • Built CI/CD Pipelines for DevOps customers with the use of Vagrant for server management or Fargate, GitHub or Bitbucket repositories, automation with Puppet/Jenkins(hosted on AWS EC2) or Ansible, and ran Docker containers in ECS or Kubernetes on EKS while reducing the TTD.
01/2017 to Current Senior Network Engineer Raytheon Technologies Corp | Schriever Air Force Base, CO,
  • Deployed and maintained computer systems, server upgrades and operating system updates like Laptop upgrades to Windows 10 with Microsoft Office 365 Migration and Software Center.
  • Provided firewall and VPN management by securing TCP 3389 (RDP) with IPSec, and automating incident response.
  • Identified, analyzed, and resolved complex network hardware and software problems that included authentication, CA certificates, load balancing, reverse proxy and router configurations.
  • Provided on-call executive support for network engineering duties like troubleshooting Cisco AnyConnect configuration, VOIP phone setups, and Cisco Webex conferencing.
  • Checked rigorous application of information security policies, principles, and practices for continuous delivery of network services by taking network assessment scans daily to prevent RDP and SSH Bruteforce, BitCoin mining, Trojans and malwares.
  • Provided detailed information on hardware and software products so that appropriate customers could make suitable purchasing decisions; for example, NGINX vs. Apache HTTP servers for secured dynamic processing, antivirus software, laptop, WAP and surveillance camera purchases.
02/2020 to 06/2020 Bootcamp Training Volunteer San Manuel Indian Bingo & Casino | Highland, CA,
  • Taught students on Introduction to DevOps, AWS Identity and Access Management, Networking, and Security services like AWS KMS, VPC, and Cognito.
  • Assisted students with special projects and exam reviews.
  • Collaborated with teachers to coordinate team development activities and firsthand trainings.
  • Referred students to educational and occupational resources and programs.
  • Promoted student engagement with positive reinforcement techniques and diverse learning strategies.
10/2017 to 03/2020 Director of IT Operations AmorServ LLC | City, STATE,
  • Technically supported project teams for development and implementation of proposals, and cloud solutions with best practices of security, fault tolerance, and scalability.
  • Analyzed, and enhanced infrastructural performance to drive efficiency by providing oversight for continuous monitoring of incident reports, threat assessment and vulnerability remediation in the live workflow environment.
  • Assessed operational reports and insights for incident analysis and resolutions, project requirements and status.
  • Maintained proper communication with other teams that include Change Management, Software Development, and InfoSec, with the use of Microsoft Office tools like Microsoft Word, Outlook, Excel, OneNote, and Teams, Lucidchart for visualized presentations.
  • Delivered business strategies, developed systems and procedures to improve operational quality and efficiency, and promote teamwork.
  • Assessed system documentation in accordance with Risk Management Framework, reviewed compliance reports, identified deficiencies and discussed solutions with selected stakeholders, business analysts, and engineers.
  • Reviewed Privacy Threshold and Risk Analysis, collaborated with development team to plan, develop, implement, and evaluated security controls to meet federal regulations like GDPR and EU-US Privacy Shield, program objectives, operational needs, and user experience.
  • Enforced strict adherence to best practices like breach and data loss prevention with endpoint protection, secured networking, least privilege to users, and automating credential rotation.
Expected in Bachelor of Science | Cloud and Systems Administration Western Governors University, Salt Lake City, UT GPA:
Expected in Associate of Arts | Business Administration and Management Harold Washington College, Chicago, IL GPA:

AWS Certified Cloud Practitioner

AWS Certified Solutions Architect Associate

Certified Scrum Master


AWS Certified Security Specialty (In-Progress)

AWS Certified Developer Associate (In-Progress)

CompTIA Network+

CCNA (Renewal In-Progress)

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School Attended

  • Western Governors University
  • Harold Washington College

Job Titles Held:

  • Cloud Architect
  • Senior Network Engineer
  • Bootcamp Training Volunteer
  • Director of IT Operations


  • Bachelor of Science
  • Associate of Arts

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