Committed and motivated Office assistant with exceptional customer service and decision making skills. Strong work ethics, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.
Filing, faxing, and mailing
Clothing Store OwnerMay 2014 to May 2016 Licano's Fashion － Lake Havasu City, AZDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Fulfilled customer shipping needs using UPS and USPS methods. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans.
Receptionist / Office ManagerMay 2009 to Jun 2016 High Plains Plumbing & Heating － Lake Havasu City, AZAnswering phones, accounts payable , accounts receivable, Invoicing, filing , faxing, Data Entry
Store ManagerJan 2004 to Nov 2007 Image Hair Care － Everett, WAOrganized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Identified and resolved system and account issues. Assisted with payroll preparation and entered data into cumulative payroll document. Verified that information in the computer system was up-to-date and accurate.
Store ManagerMar 1999 to Dec 2003 Image Hair Care － Everett, WADelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions.
Education and Training
Medical Assistant2006Bryman College － Lynnwood, WA, US