Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality-focused healthcare professional with 12 years' hands-on experience in direct patient care, clinical administration and interdisciplinary teams collaboration. Well-organized, hardworking with excellent communication and planning skills.

  • Fluent in Spanish
  • Certified in Basic Life Support (BLS)
  • IMS, Epic, Cerner, and Allscripts,
  • PACS, and Life ImageMS
  • Windows (Office, Excel, & Powerpoint)
  • Excellent writing skills and communication with multicultural and language-deficit patients.
  • Attention to detail
  • Patient Care and Education
  • Training and mentoring
  • Medical procedure knowledge
  • Venipuncture and phlebotomy
  • IV discontinuation
  • Specimens collection and processing
  • Proper sterilization techniques
  • Managing patient cases
  • Medical billing
  • HIPAA compliance
  • Inventory and supply management
  • Team management
  • Accreditation support
Associate Clinical Manager, 11/2020 - Current
Res-Care, Inc. Perris, CA,
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Interviewed applicants and made recommendations for new hires.
  • Enforced compliance for HIPAA, OSHA and CLIA.
  • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
  • Educated patients on treatment plans and mediction administration.
  • Trained clinical staff in medical office procedures to standardize quality of care.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Developed and initiated departmental goals, standards of performance, policies and procedures.
  • Oversaw daily activities and interactions with patients.
  • Provided clinical oversight for over 1000 patients.
  • Coordinated weekly work schedules for clinical team.
  • Maintained cleanliness of medical, storage and common area rooms.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Organized instruments and supplies to optimize surgical team efficiency.
  • Performed pre-operative and post-operative examinations to check patients' vitals and health status.
  • Assisted surgeons in a variety of surgical procedures such as: Oocyte Retrieval, Embryo Transfer, Hysteroscopy, and PRP.
  • Updated patient files to record medications prescribed and medical histories.
  • Organized supply room and ordered supplies and equipment as needed.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
Clinical Coordinator, 01/2017 - 10/2020
Medstar Health Fort Washington, MD,
  • Communicated with patients with compassion while keeping medical information private.
  • Received dictation and created high-quality documentation.
  • Assisted physician with examinations, tests, and procedures.
  • Administered injections and performed blood draws for average of 120 patients per day.
  • Administered medications and performed in-office labs and tests.
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
  • Educated patients about medications, procedures and physician's instructions.
  • Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Scheduled patient appointments for diagnostic, surgical and consultation services.
  • Collaborated with healthcare teams to develop, implement, and modify individualized plans of care.
  • Guided and educated new employees on company processes, protocols and filing systems.
  • Provided orientation, education and mentorship to clinical staff members.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Interviewed applicants and made recommendations for new hires.
Clinical Technician, 07/2015 - 12/2016
Pacific Medical Centers Eureka, CA,
  • Obtains information about clients' medical history, drug history, complaints and allergies.
  • Provides set up and and assist surgeons in procedures such as: Anoscopy, Flexible Sigmoidoscopy, Pouchoscopy, Hemorrhoid Band Ligation, Skin Tag Removal, Wound Cauterizing, Anal Pap-smear, Anal/Rectal Ultrasounds, I&D drainage, and Catheter/Suture Removals.
  • Assist Nurses with Colostomy wound care.
  • Change sterile dressings, obtains urinalysis/stool sample collections, and performs phlebotomy.
  • Maintains a clean, healthy and safe environment.
  • Trains new clinical techs on office procedures and required instruments.
  • Assisted in the maintenance of medical charts of electronic medical record (scanning Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Precisely evaluated and verified benefits and eligibility.
Medical Assistant II, 01/2015 - 07/2015
Pacific Medical Centers Hobbs, NM,
  • Obtained patients medical history, drug history, complaints and allergies.
  • Performed vitals/glucose testing and assisted in administering injections.
  • Provided set-up/assisted physician in procedures such as: Colposcopy, Endometrial Biopsy, Pap Test, and EMG (Electromyogram).
  • Performed Spirometry test, EKG, phlebotomy, Urinalysis, Specimen Collections, and cultures.
  • Properly calibrated and adjusted equipment daily to ensure precise test results.
  • Clerical Responsibilities: Scanned documents into EMR system, booked OR procedures and obtained authorizations.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
Medical Assistant II, 10/2013 - 01/2015
Community Medical Ctr Missoula, MT,
  • Performed monthly inventory and ensured necessary medical supply counts for surgical procedures.
  • Obtained vitals and history such as tobacco,drug, and alcohol use.
  • Changed wound dressings and applied Unna Boot treatments (leg/foot ulcer treatments).
  • Assisted surgeons/Provided set up and prepared patients for procedures such as: Radiofrequency Ablations, Clariveins, Endovenous Laser treatments, and Sclerotherapy.
  • Prepared patient OR packets for surgery which included pre and post-operative instructions.
  • Created policy and procedure manual for vein cases and trained new medical assistants on set-up and exam room prep for procedures.
  • Maintained a clean, healthy and safe environment.
  • Clerical Responsibilities which included booking surgeries/appointments, arranging hospital admissions, booking radiology test appointments, obtaining medical records, typing letters for either patients or insurance companies, and scanning chart/ documents into EMR system.
Medical Assistant, 06/2011 - 10/2013
Icahn School Of Medicine At Mount Sinai - FPA City, STATE,
  • Provided coverage for 11 Divisions, including off-site practices.
  • Obtained vital signs/information about clients' medical history, drug history, complaints and allergies.
  • Provided set-up of examination room and instruments in accordance with proper sterilization techniques.
  • Assisted doctors with non-invasive procedures.
  • Assisted in cleansing enemas, catheterization and bladder irrigations.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and scanning into EMR system.
  • Assisted in the maintenance of electronic medical record (filing, Op Reports, test results, home care forms).
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Checked in patients into scheduling system Placed order and restocked medical supplies as applicable for the departmental divisions.
  • Updated and kept prescription pad inventory for the department.
  • Worked alongside management/finance on projects such as: reviewing missing charges, uploading images into PACS system.
Education and Training
: Nursing, Expected in
Eastern Florida State College - Melbourne, FL,
Certified Medical Assistant: , Expected in 11/2009
Sanford-Brown Institute - New York, NY,

An intensive 900 hour program composed of theoretical and practical essential assisting skills, including: Administrative skills – Health insurance claims processing, medical office procedures, Medisoft patient accounting software for computerized billing. Medical terminology, Pharmacology, Anatomy and Physiology. Laboratory skills Phlebotomy (venipuncture and finger sticks), urinalysis, specimen collections, and cultures. Clinical skills, clinical asepsis, vital signs, biomedical waste disposal, and CPR training.

Associate of Applied Science: Nursing, Expected in 05/2022
Borough of Manhattan Community College of The City University of New York - New York, NY

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School Attended

  • Eastern Florida State College
  • Sanford-Brown Institute
  • Borough of Manhattan Community College of The City University of New York

Job Titles Held:

  • Associate Clinical Manager
  • Clinical Coordinator
  • Clinical Technician
  • Medical Assistant II
  • Medical Assistant II
  • Medical Assistant


  • Some College (No Degree)
  • Certified Medical Assistant
  • Associate of Applied Science

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