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clinical support technician resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

A current Clinical Support Technician and a soon-to-be graduate (April 2022) looking to join a progressive research company that is willing to provide new learning opportunities. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Skills
  • Customer Service
  • Microsoft Office
  • Computer Skills
  • Organizational Skills
  • Reliable and Trustworthy
  • Data Management
  • Work Ethic
  • Documentation Procedures
  • Calm and Level-Headed Under Stress
  • Medical Terminology Knowledge
  • Infection Control Procedures
  • Electronic Recordkeeping
  • Quality Assurance
Experience
Clinical Support Technician, 05/2021 to Current
Palmetto InfusionAsheville, NC,
  • Assist nurses with care of babies in critical conditions.
  • Rendered hands-on nursing care, adhering to medical center policies and procedures.
  • Go to blood bank/pharmacy for emergency events.
  • Answer phone calls; unit security; keep unit clean and organized.
  • Organized files, faxed reports and scanned documents to keep unit organized.
  • Managed inventory and ordered supplies for stock room.
  • Put in work orders for broken equipment/order specific equipment based on physician/nurse needs.
  • Drop off/pick up medical instruments from sterile services department.
  • Collected, transferred and entered clinical, administrative and admit/discharge information for accurate charting in EPIC.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Adhered to industry best practices, safety protocols and company policies.
  • Assisted with safe patient transport
  • Inspected and tested equipment regularly to verify proper functioning for treatment needs.
  • Updated electronic medical record with new patient, appointment and billing information.
  • Cleaned and stocked treatment rooms and surgical suites.
  • Documented activities, recorded information, and daily patient charting in EPIC EMR system.
  • Collected and documented vital signs to track current patient conditions.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
Certified Nurse Assistant, 08/2020 to 06/2021
Ascension (System Office)Panama City, FL,
  • Caring for COVID residents.
  • Donning and doffing PPE, following contact, droplet, and airborne precautions, and ensuring sanitation methods are being met.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors and case managers.
  • Work with other CNAs, nurses, and administration to increase quality of life for residents.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Assisted patients with shaving and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, and ambulation.
  • Collected and documented vital signs in EMR to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Answered signal lights to assist patients.
  • Comforted patients and provided each with reassurance and encouragement.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Used mobility devices to transport patients.
  • Assisted over 10 residents with daily needs, personal hygiene, dressing and facility transfers.
Certified Nurse Assistant, 08/2019 to 09/2020
Ascension (System Office)Franklin, WI,
  • Following through with notes in the resident's care plan.
  • Training new CNA's
  • Provided basic patient care for 12 to 24 residents by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered signal lights and requests-for-service to assist patients.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Documented information in patient charts in EMR and communicated status updates to interdisciplinary care team.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Documented activities and recorded information in EMR system.
Office Assistant/Customer Service Asst. Manager, 03/2018 to 08/2018
TaiyanaFood Lion Delhaize GroupCity, STATE,
  • Finance management
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Updated financial, customer and business records in company databases.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
Education and Training
Bachelor of Science: Biomedical Sciences, Expected in 04/2022 to North Carolina Wesleyan College - Rocky Mount, NC,
GPA:
  • Achieved Dean’s List in multiple semesters
  • Coursework heavily focused in science and research: Organic Chemistry, Cancer Biology, Methods in Biology, Microbiology, Genetics, Conservation Biology, Ecological Development and A&P.
  • 3.2 GPA
  • Delta Phi Epsilon Member
  • John and Wesley Charles Scholarship Recipient
  • Completed coursework in Organic Chemistry, Cancer Biology, Methods in Biology, Microbiology, Genetics, and A&P.
Additional Information
  • List your strengths relevant for the role you’re applying for , List one of your strengths List one of your strengths List one of your strengths List one of your strengths

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Resume Overview

School Attended

  • North Carolina Wesleyan College

Job Titles Held:

  • Clinical Support Technician
  • Certified Nurse Assistant
  • Certified Nurse Assistant
  • Office Assistant/Customer Service Asst. Manager

Degrees

  • Bachelor of Science

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