clinical specialist resume example with 5+ years of experience
JessicaClaire
Clinical Specialist
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
LinkedIn:
Professional Summary
Medical device representative with several years of experience providing clinical education and operating room support to meet changing needs of surgeons, hospital staff and other related personnel. Conducts and attends sales demos and in service trainings as the technical and clinical product expert for disruptive medical technology. Utilizes experience calling on and maintaining relationships with priority accounts within territory.
Skills
Fast paced problem solver
Great communicator (In-person,telephone, e-mail)
High level CRM/computer skill (Word, Excel, PowerPoint,Salesforce)
Possesses strong organization skills and the ability to plan effectively with high attention to detail
High volume hospital OR case coverage (i.e UCLA medical center,UCSD, UC Irvine, Loma Linda etc.)
Sales/trade event experience
Product demo/evaluation experience
High level understanding of Neuro/Spine/ENT terminology/procedures
Ability to read, understand and utilize MRI/CT/DTI scans at a high level
Coursework
General Biology/Anatomy
Cellular/Molecular Biology
General/Organic Chemistry
Principles of Human development/Genetics
Principles of Physiology/Physiological development
Hematology
General Physics
Applied Statistics Statistical Analysis
Accomplishments
NICO 2022 "Rookie of the year": best new employee award
Education
Bachelors of Science: Cellular &
Molecular Biology, Expected in 12/2020 - California State University - Chico, CA, GPA: Status -
Work History
Clinical Specialist, 06/2022 - Current Allurion – , , Southwest Region
Responsible for understanding and executing company’s annual clinical/sales objectives
Supporting live surgical cases and conducting in-services as clinical expert to educate neurosurgeons and hospital staff on NICO products
Developing and executing territory and account specific plans as well as measurement and reporting of account data
In-service neurosurgeons and OR staff on OR room and equipment set up for cases where NICO products will be used
Develop and execute account plan in combination with sales counter parts
• Lead follow up training for surgeons, residents and staff as required
• Assess the users product competency with all products used and develop an active plan to educate and refine any shortcomings
• Assist territory with identification and education of additional users
Maintains knowledge of industry trends, including competing or complementary technologies
Responsible for any and all operating issues within an account
Call on OR and maintain over 20+ hospital accounts
Train new NICO clinical and sales employees
Clinical Specialist, 12/2020 - 06/2022 Allurion – , , Los Angeles, CA
Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage
Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
Direct and assist Radiology staff in performing necessary scans prior to surgery
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on use of IGS products and services
Develop and conduct training programs for hospital staff enabling them to implement in-house training
Act as primary customer liaison, maintaining contact with customers, assessing satisfaction and usage levels, and working to increase revenue via ale of spare parts, upgrades, etc
Work closely with territory team on market transparency, upgrade initiatives and R&D projects
Attend meetings and trade shows to demonstrate and promote IGS products and services
Train new personnel regarding company operations, policies and services
Prepared reports and updated required documentation
Customer Service Sales Representative, 01/2019 - 12/2020 Carmax – , , Redondo Beach, CA
Fulfilled customers' requests, including special orders, service and repairs.
Provide expert product information to customers and answer any related questions to serve needs and drive sales.
Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Delivered superior customer service to retain existing customers and attract future customers.
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