Solutions focused Registered Nurse with passion to contribute to an innovative and fast paced wellness buisness by providing an excellent customer experience through face to face interactions and increasing revenue by continually seeking solutions that impact profitability while increasing knowledge of healthy lifestyle choices.
Passion to make a difference in the future of healthcare
Diverse clinical background including direct patient care, Clinical Management, Education and Clinical Quality Management
Effective Professional Nursing staff management experience
Self directed and adept at prioritizing deadlines and multiple projects simultaneously
Leader in driving results based on Analytics, profitability and best practice
Strong interest and background in wellness and prevention
Clinical Quality Manager, 08/2015 － CurrentAccurate Home Care － Otsego, MN
Select, develop and retain qualified staff, as well as trained 20+ new staff annually
Research requirements of all regulatory agencies, implement policies and procedures based on findings and ensure company wide adherence
Led company wide Quality Assurance and Performance Improvement program and made recommendations to reduce employee turnover, increase staff retention, revenue and quality of care.
Provide support in the event of surveys or audits by external agencies including submission of plans of correction.
Respond to company grievances and alleged violation of rules, regulations, policies, procedures and standards and recommend investigative procedures.
Implement audits, patient and staff interviews and surveys utilizing net promotor scores to support data collection to analyze areas for improvement.
RN Case Manager, 06/2013 － 07/2015PEDIATRIC HOME SERVICE － ROSEVILLE, MN
Managed clinical caseload of medically complex pediatric patients.
Interviewed, hired and mentored up to 200 nurses
Educated families and nurses regarding medical care
Built trusting relationships with families and patients requiring in home nursing care and developed strategies for managing difficult concerns.
Compiled medical documentation required for reimbursement from insurance companies for in-home nursing.
Volunteered for initiatives involving patient safety, nurse retention, management efficiency and development of new areas of business, such as a skilled nursing division.
Provided direct nursing care to medically complex patients in their home using the nursing process, excellent communication and care coordination.
Developed therapeutic relationships with patients and their families and communicated effectively with multiple disciplines to promote patient safety and improved outcomes.
Educated patients regarding diagnosis, treatments, medications and care plans to increase knowledge and independence.
Education and Training
May 2005NORTH HENNEPIN COMMUNITY COLLEGE － BROOKLYN PARK, MNAssociate of ScienceNursing
American Heart Association Certified CPR instructor, care planning and coordination along the continuum of care, discharge planning, complex medical terminology, vast clinical skills, medication management, Medicare and Medicaid guidelines experience, MS Word, Excel, Outlook, PowerPoint, various EMR's and Internet search engines