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clinical operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Respectful Clinical Operations Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.

Skills
  • Government Regulations
  • Financial Operations Oversight
  • Employee Performance Evaluations
  • Applicant Interviewing
  • Patient Health Information Access
  • Medical Billing
  • Creative Thinking
  • Work Assignments
  • Community Events
  • Information Intake
  • Office Operations
  • Healthcare Marketing
  • Workflow Processes
  • Customer Satisfaction
  • HIPAA Guidelines
  • Office Supplies and Inventory
  • Patient Data Management Systems
  • Accounts Payable and Accounts Receivable
  • Administrative Duties
  • Managing Medical Practices
  • Electronic Health Record Applications
Work History
Clinical Operations Manager, 02/2006 to Current
Gap Solutions, IncCheyenne, WY,
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Oversaw overall operation of nursing services and patient care.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Implement new policies and educate staff on changes.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Reviewed operational policies and recommended solutions and change to medical director.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Medical Office Manager, 04/1995 to 06/2005
BayhealthFelton, DE,
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professionals on business decisions.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Oversaw accounting, budgeting, and financial reporting.
  • Assisted with regulatory issues such as compliance.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed policies and procedures for effective practice management.
Patient Service Representative, 05/1991 to 06/1996
Hartford HealthcareOxford, CT,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Generated monthly statements to check outstanding balances.
  • Organized patient records and database to facilitate information storage and retrieval.
Education
Associate of Science: Business Administration And Management, Expected in
University of Pittsburgh - Pittsburgh, PA
GPA:
Certifications
  • CNP - Certified Notary Public
  • Certified Patient Account Representative

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Resume Overview

School Attended

  • University of Pittsburgh

Job Titles Held:

  • Clinical Operations Manager
  • Medical Office Manager
  • Patient Service Representative

Degrees

  • Associate of Science

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