Clinical Operations Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Experienced nursing professional with demonstrated expertise in the clinical management of a wide variety of patients and their disease processes within the field of infusion nursing . High-performing Manager with 10 years of healthcare experience in various medical office environments.
  • Strong clinical judgment
  • Neurology and Rheumatology awareness
  • High level of autonomy
  • Qualified in healthcare billing
  • In-depth knowledge of intravenous therapy
  • Patient evaluation/intervention



  • Effective staff coach
  • Planning and development
  • Accomplished leader
  • Recruiting and hiring expert
  • Quality improvement competency
  • Independent judgment and decision making
  • Promotes positive behavior
Work History
02/2012 to Current
Clinical Operations Manager City Of Detroit Detroit, MI,
  • Oversee and managed over 50 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Processed monthly reports for department performance.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement.
  • Effectively manage clinical oversight for 40 infusion centers.
  • Trained new staff on quality control procedures.
  • On many networking committee's and well traveled over the east coast conducting quarterly site reviews of each infusion center.
  • Directly report to the Director and CEO of the company and collaborate with the vice president of sales for future growth.
  • Educated in research programs related to Neurology, Rheumatology and other disease processes.
  • Expertise in managed care, Medicare and Medicaid regulations and the processes of obtaining authorization for insurance approval.
08/2003 to 02/2012
Infusion RN Manager IntraFusion City, STATE,

    Built  in  2003 a new infusion site with no clients or guidelines for care to currently managing over 140 clients a month that are affected with Multiple Sclerosis, Crohn's, Ulcerative Colitis, Myasthenia Gravis, CIDP and osteoporosis clients. 

  • Manage and coordinate care for a 7 chair infusion suite infusing medications such as Tysabri, IVIG, Solumedrol,
    Remicade and Reclast. 
  • Maintaining and implementing policy and procedures
    as well as marketing physician groups for accounts. 
  • Responsible for insurance verification and re-authorizations related to patient care.
  • Effective time management skills and organization implementation.
  • Successfully implemented standard policies and
    procedures for the infusion of Tysabri, Remicade and IVIG so that physicians could easily order the treatment and all necessary care for the client.
  • Work hand in hand with the research department at NAI,
    to further new treatment regimens for MS clients.

04/1995 to 08/2003
Director of Intake Department and Telemonitoring Instructive Visiting Nurses Association City, STATE,
  • Responsible for central intake of all referrals for a large home care agency. 
  • Coordinated care of private, Medicare and Medicaid clients via pre-authorization. 
  • Implemented policy and procedures for the department as well as conducting chart audit monthly for
  • Implemented and established home telemonitoring for over 80 clients. 
  • Educated staff of policy/procedures for telemonitoring
  • Responsible for coordinating all IV cases from admission to
  • Overlooked and recommended responsible for continuing
    education, in-services and on-site training of staff.

With time management and intense skill set, I was able to increase the census of IVNA by 15 percent within the first 5 years
of employment.  With two years of committed traveling, learning and implementing, introduced over 50 telemonitoring machines into clients home and trained all staff in using them.  Staff was able to monitor their clients at one central computer without making unnecessary visits to clients homes.

04/1994 to 04/1995
Cardiac Critical Care Nurse Riverside Regional Medical Center City, STATE,
  • Worked in 14 bed Cardiac Intensive Care Unit. Clients admitted from emergency room in critical need of medical attention secondary to strokes, heart attacks,
  • Certified in Hemodynamic monitoring, EKG interpretation and ACLS guidelines. 
  • Use of Swan catheters, mid-line, arterial, PORT catheters and
    femoral sheath management. 
  • Responsible for educating pre and post cardiac catheterizations, PTCA and open heart clients. 
  • Hourly documentation, use of Heparin, Nitroglycerines, Nipride, Dopamine and Dobutamine. 
  • Also instructed and certified in use of balloon pumps.

Working in multiple critical care settings for the next 10 years as per diem and supplemental staff.

Expected in 2008
Bachelor of Science: Nursing
Virginia Commonwealth University - Richmond, VA
Obtained my legal nursing consultant certificate in 2006.
Expected in 1994
Associate of Science: Nursing
Riverside School Of Nursing - Newport News, VA
Expected in 1991
High School Diploma:
Colonial Heights High School - Colonial Heights, VA
  • Legal Nurse Consulting Certificate, Kaplan University, 2006.
  • Member of the Infusion Nursing Society, 2012.
  • Member of the MS consortium.

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Resume Overview

School Attended
  • Virginia Commonwealth University
  • Riverside School Of Nursing
  • Colonial Heights High School
Job Titles Held:
  • Clinical Operations Manager
  • Infusion RN Manager
  • Director of Intake Department and Telemonitoring
  • Cardiac Critical Care Nurse
  • Bachelor of Science
  • Associate of Science
  • High School Diploma