Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Skills
Supervisory experience
Improving clinical quality outcomes
Developing training programs
Microsoft PowerPoint
Microsoft Excel
Microsoft OneNote
Program evaluation
Conflict resolution
Team management
Computer skills
Data management
Collaboration
Education and Training
National Registry of Emergency Medical Technicians, Expected in 03/2022 – –Certified Emergency Medical Technician
Certified through: - GPA:
National HealthCare Association , Expected in 07/2021 – –Certified Medical Assistant : - GPA:
Liberty UniversityLynchburg, VAExpected in 09/2022 – –Bachelors:Heathcare Administration - GPA:
82 credits completed/120
4.0 GPA
Experience
Charter Oak Health Center - Clinical Operations Manager Hartford, CT, 12/2016 - 05/2021
Oversees daily operations for three clinics by coordinating staff training, schedules, maintaining clinic booking templates, and supply logistics.
Identifies and implements key process improvements that ensure documentation into the new Military Electronic Health Record.
Supervised ten staff members and provided periodic performance evaluations.
Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
Wexford Health Sources Inc - Basic Life Support Program Administrator Wetumpka, AL, 12/2017 - 05/2021
Basic Life Support program administrator, 92 Medical group Fafb.
Tracks 26 life support instructors, coordinates monthly courses, and processed 475 certifications through the American Red Cross Association.
Increased Fairchild’s Automated External Defibrillator capabilities at 49 sites by certifying members in each section on the required life skills., Teamstepps master instructor, 92 Medical group Fafb.
Certified team dynamic and communication instructor for inbound and recertifying staff.
Certified six new instructors for the group, which allowed for monthly courses and the training of 60 new members.
92 Medical Group - Medical Technician City, STATE, 12/2013 - 05/2021
Participated in the Disability Evaluation System by coordinating specialty care referrals, updating command, tracking appointment status, and drafting medical board narrative summaries.
Support the primary care providers with nursing tasks, referral orders, profile restrictions and preventative health services for 3.3K active-duty population.
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Adhered to all safety and infection control precautions and regulations.
Monitored medical supply inventory to ensure consistent availability of critical items.
Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
Managed inventory purchasing, organization and tracking.
Performed preliminary physical tests to accurately record results in patient history summary.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
92 Medical Group - TeamSTEPPS Master Instructor City, STATE, 12/2018 - Current
Taught introductory communication classes to impart fundamental theories and practices in communication.
Used problem-solving, case studies and formal presentations to reinforce students' understanding of communication.
Fostered positive, student-centered classroom environment by encouraging opinion sharing.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Located and reserved classroom space to coordinate classes.
Certified team dynamic and communication instructor for inbound and re-certifying staff.
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School Attended
National Registry of Emergency Medical Technicians
National HealthCare Association
Liberty University
Job Titles Held:
Clinical Operations Manager
Basic Life Support Program Administrator
Medical Technician
TeamSTEPPS Master Instructor
Degrees
Certified Emergency Medical Technician
Certified through
