(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

  • Supervisory experience
  • Improving clinical quality outcomes
  • Developing training programs
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft OneNote
  • Program evaluation
  • Conflict resolution
  • Team management
  • Computer skills
  • Data management
  • Collaboration
Education and Training
National Registry of Emergency Medical Technicians , Expected in 03/2022 Certified Emergency Medical Technician Certified through : - GPA :
National HealthCare Association , Expected in 07/2021 Certified Medical Assistant : - GPA :
Liberty University Lynchburg, VA Expected in 09/2022 Bachelors : Heathcare Administration - GPA :

82 credits completed/120

  • 4.0 GPA
Charter Oak Health Center - Clinical Operations Manager
Hartford, CT, 12/2016 - 05/2021
  • Oversees daily operations for three clinics by coordinating staff training, schedules, maintaining clinic booking templates, and supply logistics.
  • Identifies and implements key process improvements that ensure documentation into the new Military Electronic Health Record.
  • Supervised ten staff members and provided periodic performance evaluations.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
Wexford Health Sources Inc - Basic Life Support Program Administrator
Wetumpka, AL, 12/2017 - 05/2021
  • Basic Life Support program administrator, 92 Medical group Fafb.
  • Tracks 26 life support instructors, coordinates monthly courses, and processed 475 certifications through the American Red Cross Association.
  • Increased Fairchild’s Automated External Defibrillator capabilities at 49 sites by certifying members in each section on the required life skills., Teamstepps master instructor, 92 Medical group Fafb.
  • Certified team dynamic and communication instructor for inbound and recertifying staff.
  • Certified six new instructors for the group, which allowed for monthly courses and the training of 60 new members.
92 Medical Group - Medical Technician
City, STATE, 12/2013 - 05/2021
  • Participated in the Disability Evaluation System by coordinating specialty care referrals, updating command, tracking appointment status, and drafting medical board narrative summaries.
  • Support the primary care providers with nursing tasks, referral orders, profile restrictions and preventative health services for 3.3K active-duty population.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Adhered to all safety and infection control precautions and regulations.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
  • Managed inventory purchasing, organization and tracking.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
92 Medical Group - TeamSTEPPS Master Instructor
City, STATE, 12/2018 - Current
  • Taught introductory communication classes to impart fundamental theories and practices in communication.
  • Used problem-solving, case studies and formal presentations to reinforce students' understanding of communication.
  • Fostered positive, student-centered classroom environment by encouraging opinion sharing.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Located and reserved classroom space to coordinate classes.
  • Certified team dynamic and communication instructor for inbound and re-certifying staff.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • National Registry of Emergency Medical Technicians
  • National HealthCare Association
  • Liberty University

Job Titles Held:

  • Clinical Operations Manager
  • Basic Life Support Program Administrator
  • Medical Technician
  • TeamSTEPPS Master Instructor


  • Certified Emergency Medical Technician Certified through
  • Certified Medical Assistant
  • Bachelors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: