clinical office assistant ii resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Skills
Critical Thinking
Technical Library Maintenance
CPR Certified
Data Entry Software
Cleaning and Sterilizing
Equipment Troubleshooting and Maintenance
Medical Charting
Problem-Solving
Time Management
BLS Certified
Customer Service
Taking Client Histories
Supply Ordering
Verbal and Written Communication
Medical Records Verification
HIPAA Compliance
Office Management
Staff Leadership
Current Medical Assistant Certification
Relationship Building
Experience
11/2021 to CurrentClinical Office Assistant IIPepsico | Lynchburg, VA,
Called patients to schedule sick and well- child appointments, consistently double-checking information and availability.
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Incorporated outside records into charts and EHR.
Measured vital signs and took medical histories to prepare patients for examination.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
07/2020 to 07/2021Medical Assistant SupervisorPepsico | Macon, GA,
Followed laboratory guidelines for handling biological specimens.
Recorded control values from technical instruments to maintain reliability and validity of test results.
Conducted technical troubleshooting of hematology analyzer and other lab equipment.
Maintained and calibrated various lab equipment and instruments.
Prepared, processed and analyzed lab samples.
Managed departmental inventory and supply ordering.
Reviewed patient data, prepared data reports and signed off on release of information requests.
Performed various tests on patients to assess needs and medication effectiveness.
Performed EKGs, chemistry analysis, urinalysis and hematology for multiple patients daily.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Responded to inquiries and room requests made online, by phone and via email.
Signed for packages, recorded deliveries and distributed to personnel.
Directed visitor security screening before allowing entry.
Explained policies and procedures to visitors.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Assisted staff and executives with special projects.
Drafted professional business documents, spreadsheets and correspondence.
Answered office phone and emails to schedule appointments, answer questions and document information.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered and directed incoming calls using multi-line telephone system.
Scheduled and confirmed appointments.
Maintained office equipment, scheduling service to repair issues.
Greeted visitors to provide information and direct to appropriate personnel.
07/2015 to 03/2020Medical Assistant SupervisorShelby Pediatrics | City, STATE,
Followed laboratory guidelines for handling biological specimens.
Prepared, processed and analyzed lab samples.
Managed departmental inventory and supply ordering.
Reviewed patient data, prepared data reports and signed off on release of information requests.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Documented notes during patient visits.
Labeled and completed lab requisitions using ICD and CPT coding.
Responded to patient callbacks and phone-in prescription refill requests.
Set up appointments for physician visits and procedures using calendar software.
Updated group medical records and technical library to promote smooth office operations.
Entered insurance, demographics and health history into patient database.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Ordered ink cartridges, toner, paper and other office supplies.
Compiled physical and digital documents, charts and reports.
Education and Training
Expected in 04/2015 to to Certificate | Medical AssistingRoss Medical Education Center, New Baltimore, MI, GPA:
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