Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

* Accurate, reliable, diligent and focused on the timely, quality completion of all lab procedures.

* Work well under pressure and time constraints within high-volume environments.

* Excellent clinical laboratory skills, with commended performance conducting and analyzing laboratory assays and resolving complex clinical and instrument problems.

* Over 20 years of experience as a Medical Technologist with recent experience with federal, state, local and national accreditation agencies compliance.

02/2008 to Current
Clinical Laboratory Scientist, Microbiology Shawnee, KS,
  • Prepares and interprets a variety of stains including Gram stain, KOH and India ink stains
  • Performs manual and automated methods for weekly Quality Control for sensitivity testing
  • Performs standard serological tests for identifying antibodies/antigen, using rapid microbiological tests
  • Applies parasitological techniques to recover and identify parasites
  • Performs quality control on new reagents.
06/2006 to Current
Senior Quality Assurance Manager Frisco, TX,
  • Provides Quality Assurance activities for Collections, Components and Donor Testing labs for Blood Manufacturing
  • Reviews/approves SOPs, forms, quality monitoring reports, process and computer validation plans and results
  • Prepares and submits Biological Product Deviation reports and Blood License applications to the FDA
  • Performs component retrievals, product recalls, customer notifications and Look backs
  • Reviews Changes to Report and prepared annual report for submission to FDA Accomplishes research/review of Federal, State and local regulations, to help ensure compliance to requirements
  • Performs assessments and quality audits, as assigned.
11/2003 to 06/2006
Laboratory Services Manager Hca , GA,
  • Led 56 members in the Air Force's 2nd largest laboratory, directly supported 85,000 beneficiaries
  • Directed clinic-based coagulation testing; coordinated manpower support; results available in 9 verses 40 minutes
  • Managed 6 technicians in release of 28K patient results; consistently scored 98% on unknown surveys
  • Oversaw rigorous inspection preparation; department rated 99.5% compliant; full accreditation awarded
  • Resolved Laboratory Information System network issues; rebuilt three lab test files--reduced errors by 35%
  • Fixed 24 College of American Pathologists inspection errors; key to successful accreditation rating of distinction
  • Provided feedback on food services contract; reduced staff and maintained quality-saved $2,000 per week
  • Sustained 99% customer satisfaction rate--over 20,500 patients served--crushed Air Force standard by 8 minutes Executed quality oversight for Blood Bank and Radiology FDA inspections--granted two year re-accreditations
11/2003 to 11/2004
Blood Donor Center Supervisor Jbs Usa , NH,
  • Guided 12 member donor team ensuring safest blood supply, through three inspections; zero deficiencies
  • Performed medical screening of 1,000 blood donors; reviewed 4,300 deferral questions; insured product safety
  • Supervised Blood Donor Center during 7-day, no-notice FDA audit; no major findings--awarded 2-year licensure
  • Managed collection and shipment of 525 units of blood; avoided $105,000 in commercial procurement
  • Packaged and shipped 1,400 samples for infectious disease analysis; blood products screened; safety assured
  • Oversaw donor center activation; 2,100 blood units collected and processed; 1,600 units shipped
  • Recycled 400 recovered plasma units; raised $3,000 and cut associated costs of donor incentive program
  • Launched Travis Blood Donor Center to 10-yr high in collections; donor pool up 181%; collections up; saved $551K
  • Conducted blood product tracking; inventoried and disposed of units; 100% accountability of 45K products.
11/1998 to 11/2003
Core Laboratory Supervisor Biolife , MA,
  • Evaluated 187 CAP proficiency testing surveys; ensured assay accuracy; results surpassed national std by 18%
  • Spearheaded 3 contract renewals worth $713,000; optimized equipment utilization; saved AF $19,000
  • Audited workload; examined 31,000 tests/mo, identified 400 uncounted procedures; added 5,000 bonus tests
  • Supervised and scheduled 25 military, 35 students and 3 civilians; provided seamless 24/7 operation
  • Reviewed 240-item compliance checklist and corrected 5 deficiencies--helped section maintain accreditation.
07/1997 to 11/1998
Specimen Processing Supervisor Hca , MS,
  • Optimized resources to meet tough challenges; surpassed standards despite 25% manpower reduction.
  • Performed cholesterol screening; taught preventative health care measurements to 190 participants.
  • Employed centralized specimen processing; 4,160 man-hours saved yearly; reduced patient recalls by 15%.
07/1995 to 07/1997
Clinical Lab Research Supervisor Labcorp , STATE,
  • Directed day-to-day operations of Research and Development lab; supervised and trained 4 technicians.
  • Performed cutting-edge research to include chemistry, immunology, microscopy, molecular biology, microbiology, flow cytometry, and tissue and cell culture in support of 8 ongoing Air Force Surgeon General funded research protocols; enhanced productivity.
  • Provided timely and quality results to investigators; completed over 1,000 test for metabolic research protocol.
  • Revitalize automated cell counter analyzer; saved David Grant Medical Center over $7,000 annually.
07/1991 to 07/1995
Microbiology Supervisor Hca , STATE,
  • Performed microbiology and serology testing during absence of 2 employees; sustained quality and productivity
  • Analyzed 25 College of American Pathologists proficiency surveys; scored 100%; helped maintain accreditation
  • Isolated lethal blood-borne bacteria in 10 patients; immediately notified physicians; expedited life-saving care
Expected in Summer 2007
M.S: Healthcare Management
Touro University International - Cypress, CA
Expected in 1999
B.A: Health Services Administration
Saint Mary's College - Moraga, CA
Expected in 1991
Medical Laboratory Specialist (Phase II) - Travis Afb, CA
Expected in 1991
A.S: Medical Laboratory Technology
Community College of the Air Force - Montgomery, AL
Expected in 1990
Medical Laboratory Specialist (Phase I) - Travis Afb, TX
  • CA Licensed Clinical Laboratory Scientist, 2007
  • American Society for Clinical Pathology (ASCP) Medical Technologist (MT), 2003
  • American Medical Technologist (AMT) Medical Technologist, 1998

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Resume Overview

School Attended

  • Touro University International
  • Saint Mary's College
  • Medical Laboratory Specialist (Phase II)
  • Community College of the Air Force
  • Medical Laboratory Specialist (Phase I)

Job Titles Held:

  • Clinical Laboratory Scientist, Microbiology
  • Senior Quality Assurance Manager
  • Laboratory Services Manager
  • Blood Donor Center Supervisor
  • Core Laboratory Supervisor
  • Specimen Processing Supervisor
  • Clinical Lab Research Supervisor
  • Microbiology Supervisor


  • M.S
  • B.A
  • Certificate
  • A.S
  • Certificate

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