Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated healthcare professional with 13 years of experience in a medical office and clinical setting. Knowledgeable of data collection requirements and methodologies. Committed to working collaboratively with cross-functional teams in continuous provision of services and care excellence to diverse clients and patients.

  • Equipment operations
  • Safety procedures
  • Problem resolution
  • Data management
  • MS Office
  • Organization
  • HIPAA compliance
  • Understands medical procedures
  • Clinical applications
  • Specimens collection and processing
  • Sterile technique
  • Customer Service
  • Sharps disposal
  • Ability to process specimen for Microbiology, Immunology, Chemistry, and Hematology departments.
Clinical Laboratory Assistant II, 11/2015 - Current
Mission Health System, Inc Arden, NC,
  • Contributes to lab team and individual competency assessment toward maintaining efficiency in environment.
  • Maintains physical lab equipment, detecting malfunctions and troubleshooting to ensure optimum service.
  • Utilize specialized instruments and devices such as Previ-Isola, BioFire, and the Maldi-Tof
  • Prepare specimens and slides for microscopic examination and analysis.
  • Track and maintain inventory of laboratory supplies.
  • Receive, access and document quality of specimen.
  • Follow laboratory guidelines for handling biological specimens.
  • Demonstrates self-reliance by meeting and exceeding workflow needs.
  • Process Microbiology specimen in accordance with laboratory guidelines.
  • Sanitize workstations and instruments to avoid cross-contamination.
  • Perform various administrative duties, including data entry and document preparation.
  • Promptly and efficiently distributed specimens to different departments through-out the lab
  • Assist with training new Techs in the Laboratory.
Healthcare Representative, 09/2011 - 01/2016
Change Healthcare Barto, PA,
  • Performed pre-registration and registration process for patients in healthcare setting.
  • Scheduled patients for ancillary services to meet individual needs.
  • Verified patient demographics and insurance information in electronic system.
  • Assembled charts and processed paperwork and identification bands for patient information and identity.
  • Processed telephone calls and triaged problems in accordance with company standards and policies.
  • Collected patient responsibility estimate determined by insurance at pre-registration.
  • Obtained consent for healthcare services from patients to document in chart following rules and regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Medical Assistant, 03/2007 - 04/2014
Crystal Clinic Orthopedic Center Fairlawn, OH,
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Maintained clean and organized work area with adequate supplies.
  • Sterilized medical equipment after each procedure.
  • Selected equipment for use in ultrasound setup according to specifications of examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant Extern, 02/2007 - 03/2007
Dr. Amato City, STATE,
  • Escorted patients to examination rooms and documented medical histories.
  • Performed tests such as urine dip stick, EKGs, and glucose testing.
  • Monitored patient stability by checking vital signs and weight.
  • Charted all patient services in records with high accuracy.
  • Performed front desk duties, including answering phones, scheduling appointments, and greeting patients.
Education and Training
Medical Assistant Diploma: Medical Assistant/Patient Care Technician, Expected in 02/2007
PC AGE - Jersey City - Jersey City, NJ
  • Completed coursework in Medical Terminology, Anatomy and Physiology, Medical Billing & Coding Clinical Procedures, and Office Administration.

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Resume Overview

School Attended

  • PC AGE - Jersey City

Job Titles Held:

  • Clinical Laboratory Assistant II
  • Healthcare Representative
  • Medical Assistant
  • Medical Assistant Extern


  • Medical Assistant Diploma

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