Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Honorably discharged veteran seeking a position in a fast-paced working environment. Versatile professional with experience in both clinical and clerical settings. Proficient in communicating and performing at high levels under stressful conditions. Eager to work in a challenging environment. Experienced Clinical Laboratory Assistant with 10-year background in overseeing specimen collection activities. Focused on securing integrity of samples and results. Proficient in all laboratory and medical center equipment, including various computer systems and collection of specimen. Performing venipuncture and capillary collections for adults, pediatric and infant patients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.

  • ERP and SAP
  • Experimental Procedures
  • Microscopic Analysis
  • Problem Solving
  • Verbal and Written Communication
  • File Organization and Maintenance
  • Mechanical and Electrical Devices
  • Safety Monitoring
  • Critical Thinking
  • Word Processing
  • Blood and Tissue Sample Collection
  • Data Analysis and Documentation
  • Butterfly Needles
  • Biohazard Disposal
  • New Staff Training
  • Medical Terminology
  • Electronic Communication
  • Employee Supervision
  • Employee Recruitment and Hiring
  • Employee Training Program
  • Data Analysis
  • Employee Work Scheduling
  • Employee Performance Evaluations
  • Decision Making
  • Risk Management
  • Time Management
  • Emergency Readiness
  • Health Information Systems
  • Resource Monitoring
  • HIPAA Guidelines
  • Patient Care Assessment
  • Problem Resolution
  • Codes Compliance
  • Risk Mitigation
  • Clinical Quality Program Standards
  • Clinical Staff Management
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Multitasking and Prioritization
Work History
Clinical Laboratory Assistant, 11/2016 - 02/2018
Kaiser Permanente Cudahy, CA,
  • Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
  • Operated toxicology instrumentation and identified concentration of toxic substances in blood samples.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Reduced test turnaround time via strategic multitasking.
Customer Service Representative, 01/2015 - 03/2016
Ashley Furniture Springfield, OR,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Health Care Specialist, 02/2011 - 06/2014
Lincare Bettendorf, IA,
  • Prepared blood samples for laboratory analysis and patients for operating room procedures.
  • Assisted doctors with minor surgeries.
  • Aided with outpatient/inpatient care and treatment.
  • Administered medical treatment for battlefield wounds.
  • Frequently checked patient vital signs, administered injections utilizing sterile techniques, and conducted EKGs and U/As.
  • Administered cardiopulmonary resuscitation (including use of automated external defibrillators), oxygen, oral glucose, and activated charcoal.
  • Provided initial stabilizing treatment and triage as well as field sanitation.
  • Planned and provided instructions for unit Combat Lifesaver Programs.
  • Displayed basic understanding of stress response methods to ensure the personal well-being of patients.
  • Clerical Duties:.
  • Interviewed patients and recorded their medical history.
  • Kept health records and clinical files up to date.
  • Demonstrated basic understanding of medical/legal principles.
  • Functioned within the scope of care as defined by state, regional, and local regulatory agencies.
  • Complied with regulations in regard to the handling of the deceased, notified authorities, and arranged for protection of property/evidence at the scene.
Clinical Medical Assistant (2016) Phlebotomy Technician (2016) EKG Technician (2016: Medical Assisting, Expected in 11/2016
Southwest University At El Paso - El Paso, TX,
Emergency Medical Technician: Emergency Care Attendance, Expected in 10/2014
Fort Sam Houston Army Base - San Antonio, TX,
Associates of Applied Science: Medical Assisting, Expected in 2016
- ,
US Army/Health Care SPC (68W) AIT, FT
Associate of Science: Magnetic Resonance Imaging (MRI) Technology, Expected in 11/2018
Southwest University At El Paso - El Paso, TX
Bachelor of Science: Health Administration, Expected in 11/2021
Southwest University At El Paso - El Paso, TX
  • CET - EKG Technician
  • CCMA - Certified Clinical Medical Assistant
  • PT - Phlebotomy Technician
  • CMAA - Certified Medical Administrative Assistant
  • EMT - Emergency Medical Technician
Additional Information
  • Achievements , Army Commendation Medal Army Achievement Medal (3rd Award) Army Good Conduct Medal National Defense Service Medal Global War on Terrorism Service Medal Army Service Ribbon

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School Attended

  • Southwest University At El Paso
  • Fort Sam Houston Army Base
  • Southwest University At El Paso
  • Southwest University At El Paso

Job Titles Held:

  • Clinical Laboratory Assistant
  • Customer Service Representative
  • Health Care Specialist


  • Clinical Medical Assistant (2016) Phlebotomy Technician (2016) EKG Technician (2016
  • Emergency Medical Technician
  • Associates of Applied Science
  • Associate of Science
  • Bachelor of Science

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