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Clinical Informatics Specialist Resume Example

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CLINICAL INFORMATICS SPECIALIST
Professional Summary

Meticulous Clinical Informatics Specialist and Nursing Informaticist adept at the development and implementation of information systems improvements demonstrated over 14 years of industry performance. Well-versed in driving patient care quality and optimizing workflow processes to foster efficiency. Highly skilled in assessing workflow processes and clinical operations to identify deficiencies. Aiming to utilize expertise in information systems performance to assist in perpetuating Watertown Regional Medical Center mission and goals as a Clinical Systems Analyst.

Skills
  • Electronic Health Records
  • Project Management
  • Information System Expertise
  • Patient care delivery
  • Information systems improvements
  • Metrics analysis
  • Problem resolution
Work History
Clinical Informatics Specialist, 07/2018 to 08/2019
Ascension – Appleton, WI
  • Analyzed and interpreted patient, nursing, or information systems data to improve nursing services
  • Applied knowledge of computer science, information science, nursing, and informatics theory to nursing practice, education, administration, in collaboration with other health informatics specialists
  • Provided guidance in development, implementation and maintenance of company clinical information systems
  • Provided consultation to nurses and providers regarding hardware or software configuration
  • Read current literature, talked with colleagues, and participated in professional organizations or conferences to keep abreast of developments in informatics
  • Supported corporate objectives and applied team feedback to develop and implement standardized information system strategy
  • Liaised between providers and IT team to inform management and facilitate project completion within Agile project management framework
  • Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology
  • Assisted with emergency department information system database upgrades and migrations by performing user acceptance testing
  • Provided guidance for cross-departmental clinical improvements
  • Closely collaborated with nursing leadership team to make necessary improvements and satisfy business needs
  • Contributed to successful hospital accreditation by Joint Commission on Accreditation of Healthcare Organizations by consistently operating to highest standards of care
  • Assisted quality assurance and infectious management programs with on-site evaluations, internal audits and customer surveys
  • Consistently established personal development planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Maintained computerized record management systems to record and process data and generate reports
  • Served on regional pharmacy and therapeutics team serving as nursing subject matter expert and collaborated on strategic planning, decision making, goal setting, and operational changes to align multiple pharmacy teams to one statewide team
Clinical Applications Specialist, 12/2015 to 07/2018
Ascension Information Systems – Appleton, Wisconsin
  • Provided assistance solving computer related problems, such as malfunctions and program problems, for providers and staff across 5 hospitals and dozens of clinics in prompt, friendly and caring manner
  • Documented customer contacts and actions in customer relationship management system ServiceNow
  • Conducted information system training and application support in on-site hospital settings or via web session for healthcare professionals
  • Interviewed or surveyed workers, observed workflow, and performed job in test environment to determine what information is processed and how it is processed
  • Coordinated planning of patient care systems by working closely with subject matter experts to develop solutions and improvements to meet business needs
  • Served as liaison between end-users and health IT team utilizing clear and effective communication to trouble-shoot software problems
  • Served as liaison with medical staff, information services and other hospital departments regarding all computer systems
  • Developed, documented and revised system design procedures, test procedures, and quality and change control standards
  • Developed application documentation including quick guides, presentations, video tutorials and user guides
  • Worked with vendors and product engineering team to identify software problems and assisted with testing and approved system changes per change control protocols prior to moving changes live
  • Coordinated and linked computer systems within organization to increase compatibility and so information can be shared (i.e. Electronic prescribing, Meaningful Use and quality measures)
  • Expanded or modified 3 systems to serve new purposes, regulatory changes, or improve work flow
  • Established and maintained productive working relationships with internal and external customers to resolve operational difficulties and to promote interdisciplinary, collaborative approach to provide exceptional customer service
  • Collaborated with external vendors and internal business owners to determine computer software or hardware needed for upgrading existing health information systems
  • Researched and validated clinical data
  • Applied nursing subject matter knowledge to improve IT systems and functions
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external customers
  • Participated in multidisciplinary teams to update quality control standards, methods and procedures to meet compliance requirements
Sr. Clinical Systems Analyst, 08/2005 to 12/2015
Affinity Health System /Ministry Health System – Appleton, WI
  • Led ambulatory electronic health record project team for 6 clinics requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
  • Conducted provider and staff training and change management processes to improve operations
  • Updated quality control standards, methods and procedures to meet compliance requirements in coordination nursing leadership
  • Created and managed assigned application knowledge base to offer on-call staff immediate informational access for priority incident resolution
  • Assisted with quality assurance including on site evaluations, internal audits reports and documentation review as requested by performance improvement and administration
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development
  • Ensured appropriate provisioning configuration for customers to perform their jobs not exceed security limits by role
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Evaluated quality problems and perform testing of health information systems to identify and resolve issues
  • Developed team communications and information for ambulatory nursing administration meetings
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external customers
  • Improved documentation and system programming changes for increased efficiency and effectiveness in collaboration with stakeholders
  • Nurtured relationships with internal and external customers to support ongoing definition of business needs
  • Maintained regular contact with vendors to facilitate forward-progressing solutions for change requests and system defects
  • Coordinated with multi-disciplinary teams in developing project plans for prioritized local, state and enterprise initiatives
  • Obtained and archived quality documentation and reports as requested for internal and external quality audits
  • Initiated outbound administrative requests by phone and in writing to investigate and resolve customer complaints to foster satisfaction
  • Worked with customers from multiple clinical disciplines to understand requirements and provide exceptional electronic medical record service
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
Registered Nurse, Intensive Care Unit, 09/1998 to 06/2005
Valley Health System – Winchester, VA
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment
  • Oversaw delivery of care for all patients on 8-bed intensive care and step-down unit, providing direct care to up to 4 patients, delegating nursing assignments and supervising team comprised of nurses, ancillary team members and technicians
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Updated patient charts using McKesson and Pyxsis with data such as medications to keep records current and support accurate treatments
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care
  • Audited charts and reviewed clinical documents to verify accuracy
  • Prepared patients for surgery, educating patients and family members on surgical procedures such as Endoscopy, General Surgery and Coronary Bypass Grafting
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcome
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment regarding medication management
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • Promoted professional development opportunities to encourage nurses to pursue continuous training including development of computer based competency testing in unit
  • Participated in medication management policy quality improvement initiatives to achieve higher standard of patient care
  • Participated in education activities such as computer-based unit-specific competency development and including evidence-based practice project implementation
Education
Master's of Science: Nursing Informatics, 2005
University of Maryland - Baltimore - Baltimore, MD
  • Majored in Nursing Informatics
Bachelor of Science: Nursing, 1996
Bellin College - Green Bay, WI
Associate of Arts: Liberal Arts And General Studies, 1992
University of Wisconsin - Green Bay - Manitowoc, WI
  • University of WI-Manitowoc County
  • Inaugural Associate of Arts and Sciences degree
  • Tutor for Upward Bound
  • Member of Phi Theta Kappa
Additional Information
  • CERTIFICATIONS, LICENSES, AWARDS , Registered Nurse in the state of WI
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Resume Overview

Companies Worked For:

  • Ascension
  • Ascension Information Systems
  • Affinity Health System /Ministry Health System
  • Valley Health System

School Attended

  • University of Maryland - Baltimore
  • Bellin College
  • University of Wisconsin - Green Bay

Job Titles Held:

  • Clinical Informatics Specialist
  • Clinical Applications Specialist
  • Sr. Clinical Systems Analyst
  • Registered Nurse, Intensive Care Unit

Degrees

  • Master's of Science : Nursing Informatics , 2005
    Bachelor of Science : Nursing , 1996
    Associate of Arts : Liberal Arts And General Studies , 1992

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