Clinical Care Specialist resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Clinical Care Specialist with excellent active listening and multitasking talents, who has proven through experience the capabilities to organize, monitor and complete short term and long terms goals. Gifted in carefully observing others' signals and providing effective resolutions. Cheerful, observant and completely dedicated to valuing Horizon Health Services, as well as it's employees and patients.
Skills
Ability to organize and direct tasks to ensure their prompt, accurate completion.
Able to accept criticism in a respectful manner and to put these into practice.
Compassionate patient care and well spoken.
To prioritize and triage tasks on a daily basis.
Tact and diplomacy.
Adaptable under pressure and able to complete tasks in a prompt manner.
Education and Training
Canisius CollegeBuffalo, NY, Expected in 05/2007 ā āSchool Building Leader :Educational Administration - GPA:
Buffalo State CollegeBuffalo, NY, Expected in 12/1994 ā āMaster of Science:Business/Distributive Education - GPA:
Buffalo State CollegeBuffalo, NY, Expected in 05/1991 ā āBachelor of Science:Business/Distributive Education - GPA:
Experience
Lincare - Clinical Care Specialist Shallotte, NC, 06/2018 - Current
Assist Mental Health and Substance Use Disorder counselors in various tasks.
Work with supervisory medical staff to review cases and improve care.
Transported patients to and from medical appointments by arranging for MD cabs or Uber Transportation.
Report concerns to my Practice Manager to maintain optimal care for all client needs.
Built strong and trusting rapport with clients and loved ones.
Completes scheduled patient check-ins, medication counts and progress reports for all clients.
Run weekly reports for scheduling, monitoring and assessments of patients for counselors and providers.
Complete monthly parole and probation grid for patients mandated under these programs for continued assessment of progress at Horizon Health Services.
Documentation of daily hospital alerts in their EMR for counselors and providers.
Completing case review forms regarding concerns at Dual Case Conference, MH Case Conference and SUD Case Conference.
Preparation and completion of drug court reports from various courts for updates on progress, toxing and attendance of patients.
Compiling and verifying attendance for NFMMC for patients who were discharged from their facility.
Ordering supplies for patients when needed for a urinalysis.
Run Psyckes reports and I-Stop reports as needed for providers and counselors.
Preparation for care coordination and testing at outside health facilities, which include in-patient facilities, neuropsychology assessments and sleep studies.
Preparation of discharge summaries when requested by counselors.
Input various information regarding patients for DSRIP program.
Entering medications into EMR.
A HEART coach, which exemplifies the caring atmosphere that Horizon Health Services impliments in all facets of patient care.
Answered phones and directed customer communication to appropriate personnel and offered information to resolve inquiries, boosting customer satisfaction.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Handled management of communication to staff and providers by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Scheduled patients with their counselors and providers.
Emergence Capital - Relationship Liasion San Francisco, CA, 04/2014 - 12/2015
Analyzed applicants' financial status, credit and property evaluation to determine feasibility for due diligence when opening new accounts.
Coordinated special update and conversion projects and monitored key performance metrics with regard to opening new corporate accounts.
Used various programs, such as World Check, PACE and TPX to verify business risks and cybersecurity for opening new corporate accounts.
Performed annual, and as needed, credit checks on corporations.
Worked as a team member to ensure, through due diligence, that any new corporation that wanted to open a corporate account, were legitimate and that these corporations were used for lawful purposes only. This department was formed after the USA Patriot Act was instituted as a result of 9/11.
St. Andrew's Country Day School - Principal City, STATE, 10/2006 - 06/2013
Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions.
Managed student health, counseling, and psychological services.
Instructed teachers on classroom management, behavior and instructional strategies.
Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
Facilitated staff meetings to convey policy changes and hear employee input.
Monitored and evaluated performance of school employees.
Outlined, implemented and maintained personnel-related policies and procedures.
Developed and managed budgets for academic and student affairs.
Reviewed standardized test results to assess student progress and academic performance.
Oversaw and guided all school employees while giving friendly and focused feedback for performance improvements.
Evaluated student behavior issues by reviewing established discipline standards and noting trends in infractions.
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