clinical assistant patient representative resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 3 years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms.

  • Bilingual and fluent in hmong
  • Information Assistance
  • Providing Information and Resources
  • Documenting and Recording Information
  • Patient Confidentiality and Data Security
  • Entering Patient Data
  • Registration and Scheduling
  • Communicating to Patients and Families
  • Patient Service and Assistance
  • Database Search and Data Entry Skills
  • Quality Standards and Protocols
  • Explaining Policy and Procedures
  • Demographics Information
Work History
03/2019 to Current
Clinical Assistant/Patient Representative Fedex Cross Border North Jackson, OH,
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Monitored patient flow throughout day to maintain appointment times and schedules.
  • Informed patients of excessive wait times and offered to reschedule appointments.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Place in telephone encounter messages to provider or correct pool to help assist with task.
  • reschedule provider patients when they are out sick, delivering a patient and or mistakenly added on the schedule.
  • Assist with training new hires in call center and front desk task and desk area.
  • Help medical record staff cover department when out.
  • cover team station when out or short staffed.
  • Assisting front desk/call center team when they have questions or concerns.
  • manage pod schedule verifying correct scheduled provider and staff.
  • work the forms processes to make sure forms are delivered and returned, faxed or patient receives in a timely manner.
  • Maintain positive customer service.
  • Abided by HIPPA laws to protect private patient information.
  • Answering/ending phone calls in a timely and efficient time while completing any documentations ready to answer the next call.
  • collecting any co pays at time of check in.
  • EPIC Knowledge.

07/2018 to 03/2019
Patient Registrar WIC Foot Locker Inc. Fort Smith, AR,
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Accurately inputted patient and insurance information into company's computer system using EPIC.
  • Collected and processed co-payments and out-of-pocket charges using EPIC.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Imaged and scanned patient and registration documentation into electronic patient record via EPIC.
  • Maintain positive customer service at all times, referring unresolved issues to appropriate hierarchy.
  • abided by HIPPA Laws to protect private patient information.
  • Epic portal Knowledge.
09/2014 to 12/2017
Warehouse Inventory Specialist Parts Midwest Inc City, STATE,
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Assist multiple departments organize their pick lists.
  • Assist with maintaining other departments and numerous duties.
  • Create daily documentation to ensure quarterly audits are met.
  • proactive meetings with sales reps to ensure quality of sales and services.
  • Analyze and reconcile company merchandise and organization inventory.
04/2013 to 09/2014
Cashier Walmart City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Learned Warehouse and Electronics positions and provided backup at key times.
Expected in to to
No Degree: Accounting
Hennepin Technical College - Minneapolis, MN
Expected in 06/2009 to to
High School Diploma:
Patrick Hnery High School - Minneapolis,
Native or Bilingual

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Resume Overview

School Attended

  • Hennepin Technical College
  • Patrick Hnery High School

Job Titles Held:

  • Clinical Assistant/Patient Representative
  • Patient Registrar WIC
  • Warehouse Inventory Specialist
  • Cashier


  • No Degree
  • High School Diploma

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