Highly Motivated Tricare Subject Matter Expert with 15 years Experience in Customer Service, Quality Improvement, Claims research, Training and process improvement. Excellent Communication with Supervisory and Technical Skills. Recognized for Innovation and Creativity with Staff Development. Skilled in training staff and establishing rapport with clients. Self-motivated with communication and computer capabilities. Customer Service Representative with expertise in delivering support services and resolving customer complaints. Trained in Defense Enrollment Eligibility System, Microsoft word, excel, outlook, Pega, Careone, Omega, Rumba, CCM, NDB, Source HOV, Sharepoint, My guide, Medical terminology and Coding.
Data entry - Updating of records received for Reserve Guard annual medical care. Trained in Vision, Dental and general review.
Customer Service - Calling and scheduling appointments for annual dental and medical care for reserve guard.
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