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clinical administrative coordinator resume example with 16 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Accomplishments
  • Employee of the Year (2008 & 2015) - Stanacola Medical Center
  • Employee of the Month (April 2018) - Lantec of Louisiana
Skills
  • Verbal and Written Communication
  • Customer Service
  • Critical & Analytical Thinking
  • Problem Solving
  • Team Leadership & Team Building
  • Staff Training
  • Handling Customer/Patient Complaints
  • Onboarding Understanding
  • Microsoft Office
  • Google Office
  • Video Conferencing
  • Employment Recordkeeping
  • Candidate Searching
  • ADP Workforce Now
  • New Hire Processes
  • HR Support
Work History
Executive & Human Resources Assistant, 01/2021 - 06/2022
Satellite Healthcare Turlock, CA,
  • Contract Employee for monoclonal antibody treatment research site for positive Covid-19 patients.
  • Updated spreadsheets and reports regarding Covid-19 patients.
  • Screened calls and emails. Responsible for responding accordingly to support executive correspondence.
  • Wrote and enforced administrative procedure plans to reduce medical errors and patient safety.
  • Assisted with updating policies and practices for medical staff.
  • Created expense reports and budget plans for Directors and Contracted medical staff.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Reviewed patient feedback with management team.
  • Facilitated training and onboarding for incoming office staff.
  • Organized and coordinated weekly and monthly meetings.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Pre-screened resumes prior to sending selections to hiring managers for consideration.
Full-Time Student, 10/2019 - 09/2020
Flynn Companies , ,
  • Taught leadership and teamwork skills needed to become proficient in business management.
  • Learned essential qualities to improve workplace productivity, efficiency, and communication in business settings.
  • Top skills learned in this program included: Management, operations, strategic planning, performance management, and organizational psychology.
Administrative Assistant, 02/2018 - 10/2019
Sas Institute Va, VA,
  • Restocked office supplies and printed student workbooks for classes.
  • Answered multi-line phone system, routed calls, and delivered messages to staff.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for private meetings and classes.
  • Edited internal and external office documents to improve theaccuracy of language, flow, and readability.
  • Interacted with vendors to purchase and set up equipment and services.
  • Received and sorted incoming mail and packages to distribute to the correct recipient.
  • Created PowerPoint presentations to inform, motivate and persuade internal and external audiences.
  • Daily monitoring of 4 classrooms to ensure teacher/student ratio and maximize productivity.
  • Set up learning materials to facilitate optimal learning environment for students.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Cleaned and sanitized lobby areas, kitchen, and classrooms.
  • Ran office errands for COO, as needed.
Medical Office Coordinator, 05/2004 - 08/2017
Company Name City, State,
  • Verified benefits and worked with insurance companies to obtain payments.
  • Oversaw office records and maintained strict document control.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Managed appointments, registrations and patient relations in busy office.
  • Assisted in recruitment, hiring, and training of new medical office employees.
  • Coordinated luncheons with Pharmaceutical Representatives and external vendors.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Trained and supervised staff of 9 and implemented mentoring program that offered positive employee engagement.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized and confirmed meetings for Dr. Clarkson and medical staff.
  • Monitored patient areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Director of Nursing or Nursing supervisor.
  • Improved customer satisfaction scores through application of resolutions for patient complaints.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Built comprehensive employee recruiting strategy.
  • Implemented and supervised orientation procedures for new hires.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Education
Bachelor of Science: Business Management, Expected in 09/2020
-
University of Phoenix - Tempe, AZ
GPA:
Status -
Associate of Science: Occupational Health Science, Expected in 05/2003
-
MedVance Institute - Baton Rouge, LA,
GPA:
Status -
High School Diploma: , Expected in 05/1997
-
Glen Oaks High School - Baton Rouge, LA,
GPA:
Status -
Affiliations
  • National Society of Collegiate Scholars
  • National Society of Leadership and Success (Sigma Alpha Pi)

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Resume Overview

School Attended

  • University of Phoenix
  • MedVance Institute
  • Glen Oaks High School

Job Titles Held:

  • Executive & Human Resources Assistant
  • Full-Time Student
  • Administrative Assistant
  • Medical Office Coordinator

Degrees

  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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