LiveCareer-Resume

clinical administrative coordinator resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Dedicated Customer Service Representative who provides exceptional service through active listening and problem solving. Expertise providing support in high call volume environment. 
Skills
  • Skilled in call center operations
  • Strong Organizational Skills
  • Dedicated Representative
  • Focused
  • Quick Learner
  • Additional Revenue Through Upselling
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude  
  • Close attention to detail
  • Office support (phones, faxing, filing)

Work History
Clinical Administrative Coordinator, 08/2016 to 11/2016
Unitedhealth GroupSaint Paul, MN,
  • Scheduled appointments, registered patients and verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).  
  • Verified patients' eligibility 
  • Strong Organizational Skills  

Customer Order Management II, 10/2015 to 06/2016
BertelsmannReno, NV,
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.  
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. 
  • Met or exceeded service and quality standards every review period.
  • Entered orders into the system efficiently and without errors.
  • Additional Revenue Through Upselling

First Notice Intake, 11/2012 to 06/2015
AIG ClaimsCity, STATE,

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.

Assessment Coordinator, 03/2008 to 03/2012
AlereCity, STATE,
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Gathered and verified all required customer information for tracking purposes.
  • Met or exceeded service and quality standards every review period.
  • Developed strong phone skills while overcoming objectives to completing enrollments/follow ups
  • Completed extensive data entry including handling multiple tasks; consistently maintained quality and deadline requirements

Education
N/A: Information Technology, Expected in
University of Phoenix - Atlanta, GA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Clinical Administrative Coordinator
  • Customer Order Management II
  • First Notice Intake
  • Assessment Coordinator

Degrees

  • N/A

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: