Dedicated Customer Service Representative who provides exceptional service through active listening and problem solving. Expertise providing support in high call volume environment.
Skills
Skilled in call center operations
Strong Organizational Skills
Dedicated Representative
Focused
Quick Learner
Additional Revenue Through Upselling
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Close attention to detail
Office support (phones, faxing, filing)
Work History
08/2016 to 11/2016
Clinical Administrative CoordinatorUnitedhealth Group – Saint Paul, MN,
Scheduled appointments, registered patients and verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Verified patients' eligibility
Strong Organizational Skills
10/2015 to 06/2016
Customer Order Management IIBertelsmann – Reno, NV,
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Met or exceeded service and quality standards every review period.
Entered orders into the system efficiently and without errors.
Additional Revenue Through Upselling
11/2012 to 06/2015
First Notice IntakeAIG Claims – City, STATE,
Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
03/2008 to 03/2012
Assessment CoordinatorAlere – City, STATE,
Managed high call volume with tact and professionalism.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Gathered and verified all required customer information for tracking purposes.
Met or exceeded service and quality standards every review period.
Developed strong phone skills while overcoming objectives to completing enrollments/follow ups
Completed extensive data entry including handling multiple tasks; consistently maintained quality and deadline requirements
Education
Expected in
N/A: Information Technology University of Phoenix - Atlanta, GA GPA:
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