Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated Customer Service Representative who provides exceptional service through active listening and problem solving. Expertise providing support in high call volume environment.
- Skilled in call center operations
- Strong Organizational Skills
- Additional Revenue Through Upselling
| - Adheres to customer service procedures
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Close attention to detail
- Office support (phones, faxing, filing)
|
08/2016 to 11/2016 Clinical Administrative Coordinator Unitedhealth Group – Saint Paul, MN,
- Scheduled appointments, registered patients and verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Verified patients' eligibility
- Strong Organizational Skills
10/2015 to 06/2016 Customer Order Management II Bertelsmann – Reno, NV,
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Met or exceeded service and quality standards every review period.
- Entered orders into the system efficiently and without errors.
- Additional Revenue Through Upselling
11/2012 to 06/2015 First Notice Intake AIG Claims – City, STATE,
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
03/2008 to 03/2012 Assessment Coordinator Alere – City, STATE,
- Managed high call volume with tact and professionalism.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Gathered and verified all required customer information for tracking purposes.
- Met or exceeded service and quality standards every review period.
- Developed strong phone skills while overcoming objectives to completing enrollments/follow ups
- Completed extensive data entry including handling multiple tasks; consistently maintained quality and deadline requirements
Expected in N/A: Information Technology
University of Phoenix - Atlanta, GA
GPA:
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