Clinical Administrative Coordinator, 09/2017 to Current Optum360 Inc – Charlotte, NC
With progressive experience managing clerical duties, ensuring patients are provided the
most effective care possible, and proven ability to aptly work with healthcare technology.
Analytical in optimizing
productivity, efficiency and service quality across various offices within diverse environments.
Highly organized with
strengths in teamwork, team building, prioritizing tasks and managing deadlines., Review medical records and applied charges to patient accounts for selected physician specialties;
Abstracts patient data information between hospital systems from patient record with accuracy for clinical and financial
Assign diagnosis, CPT, and HCPC codes according to coding guidelines for assigned physician specialties;
Query physicians when necessary;
Maintain 95% or higher productivity accuracy as mandated.
Maintained complete documentation for permanent records and auditing purposes.
Establish and develop highly efficient and dependable administrative team by delivering ongoing coaching and motivation
and fostering career advancement.
Registration Coordinator / Financial Services Rep, 11/2015 to 09/2017 Emory Healthcare – Atlanta, GA
Accounts receivable contractual adjustment and balancing;
Identify, investigate and correct errors by following up on missed account information
Resolve delinquent accounts by preparing payment plans and monitoring adherence to plans by responsible part;
Assisted patients in filling out check-in and payment paperwork.
Compiled and reviewed medical charts.
Accepted co-payments and compiled daily financial records.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems
Develop team communications and information for staff meetings.
Front Desk Manager, 09/2011 to 11/2015 Northside Rheumatology – Atlanta, MI
Developed and implemented office management procedures to include interviewing and hiring process of qualified
Increase training efficiency, team productivity and accuracy
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Interpreted management directives to define and document administrative staff processes.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Monitored front areas so that any questions could be responded to quickly and effectively.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Lead Perioperative Clerical Coordinator, 08/2003 to 08/2011 Inova Health System – Fairfax, VA
Collaborate with the Charge Nurse and physician to ensure smooth-running, efficient surgical schedule;
Coordinate communication between charge nurse and physicians regarding patient care;
Scheduling emergency procedures in emergent fashion for Level 1 trauma hospital;
Maintain physician/resident credential verification and update;
Review designated surgical documentation for completeness and accuracy;
Daily Charge Entry with monthly reconciliation;
Generate schedules and reports for multiple departments;
Obtain insurance pre-certification and/or authorization;
Maintaining inventory and order supplies as needed by staff;
Facilitate orientation and training for newly hired staff.
Bachelor of Science: Healthcare Administration, 05/2020 Southern New Hampshire University - Hooksett, NH
High School Diploma: 06/1993 Douglas Byrd Senior High School - Fayetteville, NC Excellence in customer service providing
Inventory Maintenance assistance to co-workers, guest and patients
Microsoft Office (Outlook, Power Point, Word, Excel)
Proficient medical software experience
Excellent written and oral communication
Relationship builder with remarkable interpersonal skills
ICD-10/CPT Coding skills
Level 1 Trauma Hospital knowledge