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clinical administrative assistant resume example with 15+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.

Skills
  • Charting and clinical documentation
  • Multi-line phone operations
  • 10-key proficiency
  • Prioritizing patients
  • Patient scheduling
  • Troubleshooting
  • Conflict resolution
  • Supervision & leadership
  • Analytical
  • Good work ethic
  • Team building
  • Planning & organizing
  • Problem resolution
  • Flexible schedule
  • Team management
Experience
11/2022 to Current Clinical Administrative Assistant Wellpath | Saint Helens, OR,
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Scheduled appointments in accordance with facility calendar and provider availability.
  • Reviewed medical records for accuracy and completion as required by insurance companies.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
06/2015 to 11/2022 Staffing Coordinator Centura Health | Breckenridge, CO,
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Facilitated procedures surrounding employee termination, transfer and discipline.
  • Coordinated and planned work shift schedules according to availability.
  • Kept labor costs and metrics within preset departmental budgets.
  • Provided support during new employee interviews and orientations.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Created and modified job descriptions within all departments.
  • Scheduled or conducted new employee orientations.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
04/2007 to 10/2014 Manager Pizza Hut | Fort Mill, SC,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
04/2007 to 10/2014 Personal Banker Industrial Bank | Oxon Hill, MD,
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Created strategic financial solutions to suit individualized client needs.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted and advised customers on using online and mobile banking systems.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Followed operational standards, promoting security, risk management and compliance.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Profiled customers effectively to identify needs and match bank products.
  • Supported current and prospective customers with personalized banking services.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Made deposits and withdrawals, collected payments and processed cash orders.
Education and Training
Expected in 06/1985 High School Diploma | Henry County High School, Mcdonough, GA GPA:
Expected in | Administration Clayton Junior College, Morrow, GA, GPA:

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Resume Overview

School Attended

  • Henry County High School
  • Clayton Junior College

Job Titles Held:

  • Clinical Administrative Assistant
  • Staffing Coordinator
  • Manager
  • Personal Banker

Degrees

  • High School Diploma
  • Some College (No Degree)

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