Detail-oriented, reliable, and organized with exceptional communication and decision-making skills. Proficient skills in typing, MS Word, Excel, & Outlook, Adobe (PDF's), and computers. Capable of working alone or with teams to accomplish on-time and accurate data entry tasks. Strong work ethic and professional demeanor with high levels of integrity and confidentiality. Able to multi-task within strict deadlines while prioritizing urgent needs.
Skills
Administrative and clerical functions
Adobe (PDF)
Microsoft Office
Computer proficiency
Customer service
Data entry
Fast learner
File and database management
Integrity
Multi-line phone proficiency
Proofreading and editing
Strong work ethic
Tech-savvy
Verbal and written communication
Work History
Clinical Administrative Assistant, 4/6/20 - Current Wellstar Health System – Kennesaw, GA,
Schedule patient appointments and follow-up visits, consistently double-checking information and availability
Register patients and verify/update demographics and insurance information.
Intake and check out of patients
Ensure copays are collected at time of visit
Manage patient information in Electronic Medical Records system
Perform cash account management activities
Verify insurance information from patients,
Scan patient records into EMR
Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization.
Obtain Medicare ABN for non-covered services
Create triages within EMR system
Mail and receive new patient information packets
Comply with Red Flag Rules for photo identification
Answer and return phone calls
Switch phones to night/weekend service
Perform other duties as assigned
Adhere to all HIPAA rules and regulations at all times
Human Resources/Payroll Clerk, 01/2015 - 03/2020 Calhoun County Clerk Of Circuit Court – City, STATE,
Responded to employee questions and requests for information in timely and knowledgeable fashion
Maintained employee privacy and protected payroll operations with high level of confidentiality
Reviewed and processed medical, life and disability insurance bills and A/P invoices
Operated 10-key calculators, computers, printers, copy machines and other office equipment to produce financial, payroll, and personnel documents
Created and managed HR records, assisted on HR policies development, researched employment regulations, personnel policies, and legal compliance
Filed Worker's Compensation (WC) claims
Processed payrolls on bi-weekly basis for more than 70 county employees; Issued tax forms on quarterly & annual basis
Completed bank reconciliations
Created reports, correspondence and spreadsheets with Microsoft Office programs and Adobe Acrobat
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Monitored status of accounts payable to facilitate efficient processing
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank
Assistant Branch Manager/Customer Service Representative, 11/2005 - 01/2015 Centennial Bank/Wakulla Bank – City, STATE,
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Answered telephone inquiries and directed calls to appropriate personnel
Completed timely and efficient administrative functions, including creating correspondence, leading all aspects of maintaining office files, reviewing and distributing reports, creating spreadsheets, receiving and sorting mail, and scanning documents
Contacted customers with past due loans and overdrawn accounts to formulate payment plans and timeliness of deposits
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Met deadlines by proactively managing individual and team tasks
Produced branch and audit reports
Completed accurate filings and upheld strict compliance with audit and regulatory agencies
Reconciled cash drawer with exceptional rate of accuracy and resolved discrepancies
Trained and directed new hires during department orientations and trained employees on new procedures and software
Continued development of exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
High School diploma: , Expected in 1990 - Blountstown High School - Blountstown, FL GPA:
Graduated with honors
Coursework in Business Administration
Member of FBLA (Future Business Leaders of America)
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School Attended
Blountstown High School
Job Titles Held:
Clinical Administrative Assistant
Human Resources/Payroll Clerk
Assistant Branch Manager/Customer Service Representative
