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Client Systems Technician experienced setting up and maintaining computer systems. Versed in installing hardware and software, patching programs and checking performance. Maintains certification in CompTIA Security+. Knowledgeable Client Systems Technician bringing 5 years of experience in Information Technology field. Talented organizer, planner and problem-solver. Dedicated computer installer and repair professional with excellent technical support and troubleshooting skills. Proficient in security requirements and Federal guidelines covering information transmission.
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Telos Corporation – Oklahoma City, OK,
- Reported incidents and executed corrective procedures.
- Troubleshot and repaired desktop and mobile systems.
- Maintained compliance with federal and internal security standards.
- Provided remote and in-person support to resolve issues.
- Set up new computer systems and devices, including installing hardware and software and patching programs.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Reviewed performance benchmarks and established metrics for future tracking.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Evaluated and adopted new technologies to address changing industry needs.
- Resolved malfunctions with systems and programs through troubleshooting.
Rooms To Go – Douglasville, GA,
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
Verisk Analytics – Atlanta, GA,
- Evaluated grades and academic trends to understand environments and assess current strategies.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Investigated and addressed social-economic data issues to enhance usability and improve functionality.
- Coordinated statistical data analysis, design, and information flow.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Compiled, evaluated and reviewed engineered data integrated to SPSS system.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Ymca Of Austin – Kyle, TX,
- Organized group activities and outings for youth and led weekly study meetings.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed resources for students.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led team in delivery of school project, resulting in creative collaboration.
- Provide safe learning environment on school grounds.
James Madison High School - San Antonio, TX,
- Graduated with 3.4 GPA
- Graduated cum laude
- Graduated in Top 15% of Class
- Member of Honor's Society Name
- Elected Captain of Soccer Team
Community College Of The Air Force - Montgomery, AL
The University Of Texas At San Antonio - San Antonio, TX
- Majored in Sociology
- Minored in Statistics
- Graduated with 3.1 GPA
MAJOR AWARDS AND DECORATIONS
Air Force Achievement Medal with bronze oak leaf cluster
Air Force Basic Military Training Honor Graduate
OTHER ACHIEVEMENTS
2017 CompTIA Security+ Certification
2017 May Diamond Sharp
2018 Senior Airman Below-the-Zone
2018 3D1X1 Information Dominance Cyber Support Amn for 624 OC
2018 3D1X1 Information Dominance Cyber Support Amn Nominee for 24 AF
2018 Airman of the 2nd Quarter for 624 OC
2018 Airman of the Year for 624 OC
2018 Airman of the Year for 24 AF
2019 Team of the 1st Quarter for the 624 OC
2019 Meritorious Rising Star Award for Achievement in IT for Alamo AFCEA Annual Award
2019 Jr Technician of the 3rd Quarter for the 624 OC
2020 President of JBSA Lackland Airman's Voice
2019 President of 624 OC Jr. Enlisted Club
- CompTIA Security+
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School Attended
- James Madison High School
- Community College Of The Air Force
- The University Of Texas At San Antonio
Job Titles Held:
- Client Systems Technician
- Shift Manager
- Data Analyst
- Youth Leader
Degrees
- High School Diploma
- Associate of Science
- Bachelor of Arts
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