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client systems technician resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Client Systems Technician experienced in setting up and maintaining computer systems. Versed in installing hardware and software, patching programs and checking performance. Maintains certification in Security Plus. Also computer installer and repair professional with excellent technical support and troubleshooting skills. Proficient in security requirements and Federal guidelines covering information transmission. Proficient IT Specialist thriving on setting up and maintaining stations, training users and supporting pivotal process improvements to systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with Network Infrastructure to continuously improve tools and resources.

Skills
  • Desktop support
  • Hardware troubleshooting
  • Mobile Device Deployment
  • Hardware and software installation
  • Data recovery
  • Technical issues analysis
  • Support Ticket System Management
  • End user support
  • Help Desk Operations
Work History
04/2018 to Current
Client Systems Technician Salient Crgt Louisville, KY,
  • Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
  • Troubleshot and repaired desktop and mobile systems.
  • Provided remote and in-person support to resolve issues.
  • Set up new computer systems and devices, including installing hardware and software and patching programs.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Configured hardware, devices and software to set up work stations for employees.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed tests of functionality, security and performance of different workstations and devices.
02/2019 to Current
Mobile Device United States Air Force City, STATE,
  • Activated devices and installed proper software for customer to be able to use certain Air Force Applications. High knowledge in blackberry apps such BUEM Client, Purebred, Access, Work App and many more.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
Education
Expected in 05/2017
Associate of Science: Psychology
Santa Barbara City College - Santa Barbara, CA
GPA:
  • Minored in Social Behavior.
Expected in 05/2017
Associate of Arts:
Santa Barbara City College - Santa Barbara, CA
GPA:
Expected in 06/2014
High School Diploma:
Bishop Garcia Diego Highschool - Santa Barbara, CA,
GPA:
Certifications
  • CompTIA Security Plus Certification: 2018 - 2024

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Resume Overview

School Attended

  • Santa Barbara City College
  • Santa Barbara City College
  • Bishop Garcia Diego Highschool

Job Titles Held:

  • Client Systems Technician
  • Mobile Device

Degrees

  • Associate of Science
  • Associate of Arts
  • High School Diploma

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