client services remote technician resume example

•Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

•Solicit sales of new or additional services or products.

•Maintain records of daily data communication transactions, problems and remedial actions taken

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Answer alarms and investigate disturbances.
• Circulate among employees to preserve order and protect property.
• Patrol property to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Answer telephone calls to take messages, answer questions, and provide information.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

• Resolve customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
• Inspect store equipment and access points to determine security risks.
• Identify and report merchandise or stock shortages.
• Enforce safety, health, and security rules.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Resolve customer complaints regarding employees or purchases.
• Direct and supervise employees
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Assist managers with day to day operations.
• Process debit, cash and credit transactions.
• Take inventory or examine merchandise to identify items to be reordered or replenished
• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

• Maintain records of daily data communication transactions, problems
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Confer with customers by telephone to provide information about products or services
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
• Check status or submitted documents and forms

• Assisted in running company day to day functions under minimal to none supervision.
• Operate telephone switchboard to answer, and forward calls.
• File and maintain records.
• Take messages, and schedule appointments.
• Perform administrative support tasks; proofreading, transcribing handwritten information, and other documents.
• Receive payment and record receipts for services.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.