Personable and high-performing Customer Service/Technical support Representative with over 5 years of experience in customer focused atmospheres.I am a solid team player dedicated, and driven towards success. I'm motivated by reaching goals and getting the job done.
•Answer user inquiries regarding computer software or hardware operation to resolve problems.
•Enter commands and observe system functioning to verify correct operations and detect errors.
•Refer major hardware or software problems or defective products to vendors or technicians for service.
•Develop training materials and procedures, or train users in the proper use of hardware or software.
•Confer with staff, users, and management to establish requirements for new systems or modifications
•Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
•Maintain records of daily data communication transactions, problems and remedial actions taken.
•Troubleshoot network or connectivity problems for users or user groups.
•Provide telephone support related to networking or connectivity issues.
•Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
•Configure security settings or access permissions for groups or individuals.
•Analyze and report computer network security breaches or attempted breaches.
•Identify the causes of networking problems, using diagnostic testing software and equipment.
•Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Solicit sales of new or additional services or products.
•Maintain records of daily data communication transactions, problems and remedial actions taken
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