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Client Services Administrative Support Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Seasoned professional eager to contribute to team success through hard work, attention to detail, and motivation.

Skills
  • Microsoft Office
  • Strong written and verbal communication skills
  • Public Speaking
  • Client Relationships
  • Training
  • Customer Service
  • Account Management
  • Contract Negotiations
  • Time Management
  • Event Planning
  • Travel Arrangements
  • Collections
Work History
Client Services/Administrative Support, 11/2010 to 10/2020
Saga Communications, Inc.Norfolk, VA,
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, trained and assisted users with access to LOB, and resolved access issues. Confidentiality and discretion were paramount in all client matters.
  • Achieved high staff morale and client retention through effective communication, prompt problem resolution, proactive practices and facilitation of proactive work environment.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained client files with records of client interactions, client notes and security documentation. Maintained 170 security access documents for 87 clients.
  • Collaborated with finance department on invoicing accuracy for applicable products and services. Worked with clients and internal staff to confirm accuracy or resolve discrepancies.
  • Used cloud-based tools to request assistance with data discrepancies, concerns, access issues, and software updates.
  • Welcomed office visitors. Arranged catered lunches and coordinated conference room schedules with in-house teams. Dealt with vendors and office maintenance.
Advertising Sales Representative, 07/2007 to 12/2009
State Of MontanaSuperior, MT,
  • Sold advertising in niche publication, accompanied with digital platform and direct mail format.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Communicated regularly with editor and fellow colleagues to ensure productive and efficient territory coverage.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Helped customers in design and layout of specs.
  • Played key role in achieving, nurturing, and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Assisted in collections.
Regional Administrative Assistant, 07/2000 to 04/2004
York International CorporationCity, STATE,
  • Scouted, negotiated, and secured remote locations for annual conferences. Coordinated airfare, hotel, and ground transportation for Regional Managers, along with nine service and seven sales district managers.
  • Scheduled and conducted spring and fall on-campus interviews and attended career fairs at southern regional colleges. Coordinated travel and lodging for candidates who interviewed with Regional Managers in Duluth, GA location.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Generated reports, created presentations for business development purposes, and prepared expense reports for Regional Managers.
  • Managed and ordered office inventory. Purchased and maintained office equipment and furniture.
  • Performed general office duties, including answering multi-line phone system, routing calls, filing, packing and shipping, and greeting visitors.
Education
Bachelor of Arts: Business Administration, Expected in 2013
San Francisco State University - San Francisco, CA
GPA:

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Resume Overview

School Attended
    Job Titles Held:
    • Client Services/Administrative Support
    • Advertising Sales Representative
    • Regional Administrative Assistant
    Degrees