Client Operations Specialist Resume Example Company Name

CLIENT OPERATIONS SPECIALIST

Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of high expectations and training to exceed all. Motivated to learn, grow and excel in different avenues.

Skills

Client scheduling
Client assistance
Client satisfaction-driven
Operations analysis
Time management
Customer-service oriented Verbal and written communication
Telephone skills
High efficiency

Multitasking strengths
Personable and outgoing
Attention to detail
Office management
MS Office proficiency
Conflict resolution Documentation and reporting
Punctual
Organization skills

Work History

06/2019 - CurrentClient Operations Specialist | Company Name - City, State

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving issues.
Developed team communications and information for weekly meetings.
Identified order errors to provide necessary resolutions, improving quality of service.
Maintained up-to-date knowledge of technology and performed competitor analysis.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Resolved all vendor and account problems efficiently.

08/2018 - 10/2019Server | Company Name - City, State

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Managed food resources, memorized orders and coordinated service in restaurant.

10/2018 - 03/2019Sales Representative | Company Name - City, State

Performed cold-calling and follow-ups with leads to secure new revenue.
Set up appointments with potential and current customers to promote new products and services.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Developed and implemented sales strategies to increase revenue.
Established sales goals and increased client retention.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Upsold and closed customer sales by driving product benefits around client needs and increased revenue.
Demonstrated products and specific features at customer locations and special events.
Cross-sold complementary products and services to customers.
Helped resolve client problems quickly with superior customer service.
Built strong rapport with clients by understanding needs and clearly explaining products.

01/2013 - 11/2017Hostess | Company Name - City, State

Documented reservations and communicated changes to guests.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Planned and executed guest parties by organizing menus, spaces and special requests.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Informed servers of newly seated parties for speedy service.
Recorded available tables after seating each party using [System].
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with accuracy.
Counted cash in register drawer at beginning and end of shift.

Education

05/2016Arcadia High School, City, StateHigh School Diploma:

Expected in 08/2020Maricopa Community Colleges - Mesa Community College, City, StateAssociate of Arts: Criminal Justice

Resume Overview

School Attended

Arcadia High School
Maricopa Community Colleges - Mesa Community College

Job Titles Held:

Client Operations Specialist
Server
Sales Representative
Hostess

Degrees

High School Diploma :
Associate of Arts : Criminal Justice

Client Operations Specialist Resume Example

Resume Score: 80%

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