Diligent Clicklist clerk possessing superior work ethic, friendly demeanor and 20 years of experience. Customer-focused employee with commitment to quality assurance. Skillful in receiving, inspecting and logging products and maintaining cleanliness of storage areas. Motivated associate with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering 20 years of related experience and proven success in Deli Management.
Skills
Product displays
Inventory replenishment
Materials transport
Stockroom procedures
Experience
Sep2020 to Current
ClickList ClerkKroger – Mukwonago, WI,
Chose top-quality items to fulfill over 100 daily customer orders.
Upheld strict deadlines keeping a 23 second pick time and a 94% accuracy fill rate.
Upheld a positive customer service attitude guiding customers to the products they need plus more.
Kept work areas clean, neat and organized for optimal productivity and worker safety. I get orders ready to deliver when I walk up in the pick up room after picking orders assigned.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Demonstrated great teamwork skills with staff members involved in production and transport.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Bent, lifted, opened, and moved heavy cases of products weighing up to 65 pounds.
Communicated effectively with members of public in often crowded and noisy environments.
Assisted managers with order deliveries during peak periods to meet quotas.
Analyzed price relationships between products to formulate best pricing strategies for each offering.
Jun2001 to Sep2020
Deli ClerkMeijer, Inc. – Lewis Center, OH,
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Checked signage and pricing to verify accurate displays on counters and in cases.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Created aesthetically pleasing food arrangements for special orders and party trays.
Documented and entered special orders for event catering and party trays.
Operated cash register to accept and process cash, check, card and mobile payments.
Maintained work areas to reduce potential for illness or injury.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Cross-trained in other kitchen positions to support team and meet customer needs.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Gave exceptional customer service to guests during peak business periods, resulting in increased sales 50% boost in revenues.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Used mental math and available tools to total materials needed, costs and payments due.
Completed orders according to customer preferences, improving patron retention 70%.
Jun2005 to Sep2008
Service Deli ManagerKroger – Neenah, WI,
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Completed inventories of food and material stocks in Four hours with a hand held retail merchandiser.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Managed team of 13 employees in high-volume deli doing more than $30 thousand in business each week.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led food service training programs to teach staff various tasks.
Created effective marketing promotions to improve business.
Supervised staff preparing and serving several meals per day. I was using the 2hr rotation of all meat products in the hot holding case. I announced sales over the intercom and let shoppers know when we had fresh chicken prepared.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of involved parties.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Aug2003 to Oct2008
Cheese Specialist United Family Of Stores – Canyon, TX,
Sliced, served and packaged specialty meats, salads and cheeses.
Checked sales floor to verify availability of properly merchandised inventory for sale.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify their party catering needs. I was able to sell $400 worth of cheeses and wine pairing to one customer.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Drove sales of blue cheeses and soft brie products by applying proactive nature, knowledge of customer preferences and active listening skills.
Education and Training
Expected in to to
: History And Philosophy of Science And Technology Snow College - Ephraim, UT GPA:
Expected in to to
: English Language And Literature Salt Lake Community College - Salt Lake City, UT GPA:
Expected in 05/1998 to to
High School Diploma: Bountiful High School - Bountiful, UT GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
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