Clerk Typist 2 resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Billing and invoicing
  • Spreadsheet development
  • Quality control
  • Verbal and writing communication
  • Processing mail
  • Schedule and calendar management
  • Database management
  • Handling payments
  • Customer satisfaction
  • Mail sorting
  • Driver communications
  • Peer relationships
  • Administrative tasks
  • Data entry experience
  • Transcription
  • Report preparation
  • Data entry
  • Strong listening talents
  • Precise
11/2002 to 01/2022 Clerk Typist 2 Indiana University Of Pennsylvania | Punxsutawney, PA,
  • Composed routine letters and memoranda to disburse.
  • Sorted and filed documents to predetermined classification, maintaining alphabetical, index and cross-referenced files.
  • Answered telephone to facilitate general information in response to public or office inquiries.
  • Typed data from rough drafts and notes to create final copies of materials.
  • Performed clerical work and recorded information on records.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Communicated with customers and employees to answer questions or explain information.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Contacted customers regarding account updates and potential problems.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Maintained automobile fleet records including monthly mileage, gasoline usage, vehicle maintenance, yearly vehicle inspections.
  • Created and mailed mass mailings of over 200 items at a time to include response cards and kept records of the various responses received in return.
  • Compiled accurate reports from data received from various foresters to indicate the impact of certain public or private landowner activities.
  • Kept accurate records of the Fire Warden trainings and the personal information of the fire wardens in regards to new addresses, phone numbers, place of employment, retirements, deceased wardens.
  • Create schedules for "fire season" that runs from mid March through Labor Day. This included the Fire Forester schedule, the forester on duty, the forester in the fire recon airplane and the personnel manning the fire desk to perform dispatching duties.
  • Worked to dispatch fire personnel and also to direct the recon airplane to observe and fires detected on private land or on the Alleghany National Forest land.
  • Worked with personnel in Harrisburg PA to direct water drops on wildfires and to refill the tanks of the respective air tankers either airplane or helicopter.
  • Submitted fire bills to Harrisburg Division of Forest Fire Protection for reimbursement of costs to extinguish the fires in the District.
  • Compiled monthly, quarterly and yearly reports and submitted them to the proper department in a timely manner.
  • Kept up to date absence records for the personnel in the Forest District.
  • Entered payroll every 2 weeks for District personnel to include regular time and overtime and coded the employees time to the proper department and/or activity in order to track the expenditures.
08/2018 to 03/2022 Waitress Regal Cinemas Corporation | Inverness, FL,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
05/2001 to 11/2002 Secretary Village Of Schaumburg | Schaumburg, IL,
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Maintained records and record keeping to meet Pennsylvania State requirements.
03/1995 to 11/2001 Purchasing Agent State Of Pennsylvania | Lords Valley, PA,
  • Prepared purchase orders and sent to distributors and suppliers.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Sourced new vendors for purchasing needs.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Analyzed competitive prices, products and market-related information.
  • Reviewed customer needs and developed appropriate procurement requirements.
  • Reconciled accounts with purchase receipts and consulted yearly budget to stay within spending limits.
  • Built competitive bidding environment with broad range of suppliers.
  • Paid invoices in a timely manner.
  • Assigned correct account numbers to insure the proper department was charged accordingly.
Education and Training
Expected in 06/1980 High School Diploma | Warren Area High School, Warren, PA, GPA:
Expected in | Human Resource Management Indiana University of Pennsylvania, Indiana, PA, GPA:

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Resume Overview

School Attended

  • Warren Area High School
  • Indiana University of Pennsylvania

Job Titles Held:

  • Clerk Typist 2
  • Waitress
  • Secretary
  • Purchasing Agent


  • High School Diploma
  • Some College (No Degree)

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