Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Obtaining a position in which knowledge and experiences can be a great asset to company needs and do a greta preformance.
Maintained current knowledge of personnel in field and completed deliveries or delays.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Relayed work orders and information between work crews, supervisors and field personnel.
Addressed questions, problems or requests for service or equipment.
Documented services performed, operations information and dispatch details in system.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Relayed information between drivers and recipients regarding ETA and potential delays.
Logged, processed and followed up on merchandise authorization shipments in databases.
Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
Promoted safe working conditions by monitoring safety procedures and equipment.
Identified, corrected and reported data entry errors.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Compiled data from source documents prior to data entry.
Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
Documented conversations with customers to track requests, problems and solutions.
Reviewed files, records and other obtained documents to respond to customer requests.
Identified issues with work vehicles and put in maintenance requests with shop department.
Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Responded to roadside assistance requests to provide tows and other types of support.
10/2016 to 10/2017
DispatcherJ.F. Shea – Aliso Viejo, Ca,
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed and updated account information in company computer system.
Provided customer service and issue resolution to increase QA satisfaction levels.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Sent meticulous and accurate bills to collect payment from customers according to company protocol.
Processed and sent invoices, adjustments and credit memos to customers.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
Prepared documentation to track and report on damaged or missing items.
Contacted transport companies and suppliers to expedite, trace or return shipments.
11/2015 to 03/2016
Customer Service RepresentativeRaytheon Technologies Corp – Rome, NY,
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