Retail Sales with more than [3 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. stocking and merchandising also providing excellent customer service in a timely and friendly matter. Punctual retail sales professional focused on exceeding expectations and building customer loyalty, Flexible schedule and meets and exceeds sales targets. reliable the player and strong communicator
POS systems knowledge
Motivated team player
Credit card transactions
excellent communication and interpersonal skills
good standard of IT and numeracy
effective influencing and negotiation skills
strong customer focus
ability to work under pressure and to tight deadlines
analysing and problem-solving skills
strong time-management skills
attention to detail
demonstrable leadership and management qualities
clerk processor, 10/2010
to 05/2014 Goodwill Industries – Lodi California
Operated a cash register for cash, check and credit card transactions with 100 percent accuracy
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Worked with the management team to implement the proper division of responsibilities.
Answered customer telephone calls promptly and in an appropriate manner.
Maintained established merchandising standards, including window, sales floor and promotional displays.
to 08/2009 Merry Maids – Lodi California All Rooms
Dust picture frames, knickknacks, ceiling fans, lamps, furniture, woodwork, shelves and baseboards. Remove cobwebs. Vacuum carpets. Wash all floors and dry wood floors. Vacuum furniture, including under any cushions. Empty and clean ashtrays and wastebaskets.
Clean appliances, counters, cabinets, tables and chairs. Clean, scrub and sanitize sinks. Clean and sanitize countertops and backsplashes. Clean the range top and refrigerator top and exterior. Clean microwave oven inside and out. Wash floors.
Clean, scrub and sanitize showers, bathtubs and sinks. Clean and sanitize vanities, backsplashes and toilets. Clean mirrors. Polish chrome. Wash floors and tile walls. Deodorize.
maintenance / housekeeper, 04/2005
to 12/2007 flying J's – Lodi California I was responsible for maintaining the store facilities to ensure they are clean, stocked, organized, and running properly. Some of the tasks in this position include maintaining all shelves and products, cleaning shower and restroom facilities, performing general repair/maintenance of the store, and contributing to the overall focus of offering customer service with a friendly smile. This role is essential to providing customers with well-maintained facilities and quality products.
High School Diploma: general education,
2005 connecting water charter school - Waterford California
certificate: medical office specialist,
2009 MTI Business College - Stockton California