clerk resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I really enjoy customer service and all that comes with it. I'm ready to get back into it in a different setting. I am very reliable and dependable, and I learn quickly.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Verbal and Written Communication
  • Self-Motivated
  • Prioritization and Time Management
  • Problem-Solving
  • Flexible and Adaptable
  • Data Entry
  • Service Oriented
  • Multitasking and Prioritization
  • Data Recording
  • Team Collaboration
  • Attention to Detail
  • Data Gathering
  • Reliable and Punctual
  • Peer Relationships
  • Customer Satisfaction
Clerk, 02/2022 to Current
Sheridan Group Inc. CompanyGrand Rapids, MI,
  • Cashier for customers, when no customers in store I would clean and stock items
  • Communicated with customers, employees and vendors to answer questions and address complaints.
Cashier, 07/2021 to 11/2021
Centura HealthLongmont, CO,
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
School Bus Driver, 08/2008 to 12/2020
Fort Lee Public SchoolsFort Lee, NJ,
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Reported accidents and completed required reports.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Monitored traffic during bus stops to provide safe boarding by students.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Learned and followed school transportation procedures.
  • Read maps and followed written or verbal driving directions.
  • Operated motorized ramps and lifts to assist special needs students.
  • Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
  • Reported bus malfunctions or repairs needed.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Acquired and maintained certification in basic first aid and CPR.
  • Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Performed work assignments according to instructions received.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Maintained order among passengers and explained safety rules and hazards.
Customer Service Representative, 02/2004 to 06/2008
Super Service TodayLynn, MA,
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education and Training
High School Diploma: , Expected in 06/1993 to Pleasant Hill High School - Pleasant Hill, OR,

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Resume Overview

School Attended

  • Pleasant Hill High School

Job Titles Held:

  • Clerk
  • Cashier
  • School Bus Driver
  • Customer Service Representative


  • High School Diploma

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