, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in English.
Skills
Spreadsheet Development
Schedule and Calendar Management
Billing and Invoicing
Customer Satisfaction
Attention to Detail
Creative Thinking
Self-Motivated
Service Oriented
Problem-Solving
Multitasking and Prioritization
Record Sorting and Filing
Prioritization and Time Management
Reliable and Punctual
Flexible and Adaptable
Verbal and Written Communication
Calendar Management
Experience
10/2021 to CurrentClerkNbty, Inc | Bayport, NY,
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
Reported food inventory and supplies to management to reorder and maintain adequate stock.
Took orders, prepared foods and processed payments in full-service establishment.
Made financial and logistics decisions in best interest of company.
Took care of escalated customer concerns to increase satisfaction.
Kept records for production, inventory, income and expenses.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Set pricing structures according to market analytics and emerging trends.
01/2020 to 10/2021ManagerAscena Retail Group | The Woodlands, GA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Received incoming calls and coordinated with staff to fulfill customer requests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Input customer data into reservation systems and updated to reflect room changes.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
01/2019 to 09/2021ManagerAscena Retail Group | Tulalip, WA,
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Completed opening, closing and shift change tasks by following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed efficient store opening and closing procedures each day.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
08/2011 to 01/2020CeoQuorum Health Resources | Truth Or Consequences, NM,
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Coordinated interviews with qualified applicants and created shortlist.
Researched job-posting platforms to inform marketing strategy.
Defined and documented hiring procedures and enforced adherence to standards.
Analyzed recruiting procedures to identify opportunities for improvement.
Managed talent acquisition and general operations staffing to maintain effective service delivery and mentoring.
Established and communicated recruitment objectives and policies to employees.
Cultivated and deepened productive relationships with recruitment partners.
Traveled to regional branches to evaluate staffing needs and devise strategies for improving recruitment.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Kept office records organized and supplies well-stocked for optimal team performance.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Education and Training
Expected in 06/2005 to to High School Diploma | Cecil Partee, Chicago, IL, GPA:
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