Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To obtain a position in an organization that has opportunity for growth and where I can utilize my skills.

Operate office machines such as computers, photocopiers, scanners, fax etc. E-mail, Microsoft office, Word, Power Point, Excel.

  • Self-motivated
  • Skilled in Citrix
  • Cash handling
  • Word, Excel, PowerPoint.
  • SIAC
  • Administrative Duties
Work History
Clerk, 05/2019 to Current
Watco Companies, Inc.Tuscola, IL,
  • Checked documentation for accuracy and validity on updated systems.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Cashier/Server, 01/2019 to 05/2021
Wayne ResaDetroit, MI,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Supported guests by quickly resolving questions and concerns.
  • Verified completed orders and delivered food to dine-in, carry out and curbside customers.
  • Collected payments and discussed expected wait times with customers to maximize satisfaction.
  • Counted cash in register drawer to balance register at beginning and end of shift.
Switchboard Operator/Patient Support Assistant, 08/2014 to 11/2019
Landry'sCleveland, OH,
  • Ensured exceptional customer service with a friendly, professional demeanor.
  • Managed a very high volume of 500 calls per day.
  • Answered telephone inquiries from clients, vendors and the public.
  • Scanned physical files into digital records.
  • Set appointments with customers based on individual convenience.
  • Answered approximately 500 calls per day regarding appointment requests, concerns and inquiries.
  • Operated high volume multiple-call telephone switchboard console.
  • Created and maintained the company phone directory.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Connected callers with appropriate professional, department or business.
  • Documented messages and forwarded to correct individual.
  • Handled itinerary and appointment schedules using Citrix
  • Maintained high levels of confidentiality while creating files, reports and records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Communicated with staff and coworkers frequently about special needs and requests.
  • Maintained high levels of confidentiality to maintain customer confidence and protect operations.
  • Managed and appropriately directed inbound telephone calls, mail and faxes.
  • Improved customer retention ratings through efficient problem resolution.
  • Kept accurate employee records and notified staff of in-house opportunities.
  • Managed electronic records database and handled all file requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Valet Cashier, 04/2014 to 07/2014
Eden RocCity, STATE,
  • Guest assistance.
  • Handled monetary transactions & operating the cashier.
  • Welcomed all guests in professional manner and explained car retrieval procedures.
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Maintained organized and clean customer areas by completing daily recovery checklists.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
GED: , Expected in
Miami Dade College - Miami, FL

  • Continuing education in accounting 
Associate of Science: Paralegal, Expected in
Miami Dade College - Miami, FL

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    School Attended

    • Miami Dade College
    • Miami Dade College

    Job Titles Held:

    • Clerk
    • Cashier/Server
    • Switchboard Operator/Patient Support Assistant
    • Valet Cashier


    • GED
    • Associate of Science

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