Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
To obtain a position in an organization that has opportunity for growth and where I can utilize my skills.
Skills
Operate office machines such as computers, photocopiers, scanners, fax etc. E-mail, Microsoft office, Word, Power Point, Excel.
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Work History
Clerk, 05/2019 to Current
Watco Companies, Inc. – Tuscola, IL,
Watco Companies, Inc. – Tuscola, IL,
- Checked documentation for accuracy and validity on updated systems.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Cashier/Server, 01/2019 to 05/2021
Wayne Resa – Detroit, MI,
Wayne Resa – Detroit, MI,
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Supported guests by quickly resolving questions and concerns.
- Verified completed orders and delivered food to dine-in, carry out and curbside customers.
- Collected payments and discussed expected wait times with customers to maximize satisfaction.
- Counted cash in register drawer to balance register at beginning and end of shift.
Switchboard Operator/Patient Support Assistant, 08/2014 to 11/2019
Landry's – Cleveland, OH,
Landry's – Cleveland, OH,
- Ensured exceptional customer service with a friendly, professional demeanor.
- Managed a very high volume of 500 calls per day.
- Answered telephone inquiries from clients, vendors and the public.
- Scanned physical files into digital records.
- Set appointments with customers based on individual convenience.
- Answered approximately 500 calls per day regarding appointment requests, concerns and inquiries.
- Operated high volume multiple-call telephone switchboard console.
- Created and maintained the company phone directory.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Connected callers with appropriate professional, department or business.
- Documented messages and forwarded to correct individual.
- Handled itinerary and appointment schedules using Citrix
- Maintained high levels of confidentiality while creating files, reports and records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Communicated with staff and coworkers frequently about special needs and requests.
- Maintained high levels of confidentiality to maintain customer confidence and protect operations.
- Managed and appropriately directed inbound telephone calls, mail and faxes.
- Improved customer retention ratings through efficient problem resolution.
- Kept accurate employee records and notified staff of in-house opportunities.
- Managed electronic records database and handled all file requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained customer confidence and protected operations by keeping information confidential.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Valet Cashier, 04/2014 to 07/2014
Eden Roc – City, STATE,
Eden Roc – City, STATE,
- Guest assistance.
- Handled monetary transactions & operating the cashier.
- Welcomed all guests in professional manner and explained car retrieval procedures.
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Education
GED: , Expected in
Miami Dade College - Miami, FL
Miami Dade College - Miami, FL
- Continuing education in accounting
Associate of Science: Paralegal, Expected in
Miami Dade College - Miami, FL
Miami Dade College - Miami, FL
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School Attended
- Miami Dade College
- Miami Dade College
Job Titles Held:
- Clerk
- Cashier/Server
- Switchboard Operator/Patient Support Assistant
- Valet Cashier
Degrees
- GED
- Associate of Science
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