clerk department secretary resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking Department Secretary bringing extensive experience in administrative support along with exceptional verbal and written communication skills. Adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service.

  • Issue response and resolution
  • Cash deposit preparation
  • Meeting participation
  • Legal documentation and reporting
  • Event coordination
  • Check processing
  • Database entry
  • Scheduling and calendar management
  • Data entry documentation
  • Multi-line phone systems
  • Technologically savvy
  • Calendar management
  • Schedule management
12/2020 to Current Clerk/Department Secretary First Flight Federal Credit Union | Morehead City, NC,
  • Managed computer database and physical department records.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Directed customer communication to appropriate department personnel.
  • Answered phone calls by 2 rings and asked appropriate questions to determine which department or staff member could be of service.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
04/2020 to 12/2020 Teller Metro Group Inc. | Farr West, UT,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Entered member transaction data into online banking software.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Processed sales transactions to prevent long customer wait times.
  • Explained bank services, financial products and applicable fees to customers.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Researched account information regarding loans and deposits.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Created and maintained reports and journals for loans and transactions.
03/2017 to 05/2020 Cashier Quad/Graphics, Inc. | Salt Lake City, UT,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Processed multiple transactions per day with exceptional accuracy.
  • Increased sales by suggesting specific complementary items to customers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
06/2014 to 03/2017 Fitness Center Attendant Highland County Family Ymca | City, STATE,
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Watched clients during exercises and assisted with exercises.
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Created individual workout routines based on member fitness level.
  • Informed clients through effective presentations regarding healthcare and benefits of services.
  • Successfully completed training initiatives, increasing customer loyalty.
  • Demonstrated correct form of different gymnastic and training equipment.
  • Helped people of different physical abilities meet fitness goals with customized classes.
  • Worked out specific muscle groups and body systems with well-designed routines.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Created fitness routines to motivate clients to remain in wellness programs.
  • Monitored participants to correct form, enhance safety and improve results.
  • Guided clients on proper nutrition and exercise habits.
  • Administered various fitness assessments to measure client progress.
  • Devised new programs and monitored client progress.
Education and Training
Expected in 05/2015 to to High School Diploma | Hillsboro High School, Hillsboro, OH GPA:

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Resume Overview

School Attended

  • Hillsboro High School

Job Titles Held:

  • Clerk/Department Secretary
  • Teller
  • Cashier
  • Fitness Center Attendant


  • High School Diploma

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