clerk resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic desk clerk/ cashier eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cash register experience and training in office automation. Motivated to learn, grow and excel new challenges.

  • Schedule Management
  • Confidential Data Protection
  • Mail Processing
  • Stocking and Replenishing
  • Outgoing Mail Preparation
  • Office Supply Management
  • Data Recording
  • Customer Satisfaction
  • Organizational Management
  • Office Supplies and Inventory
  • Staff Meetings
  • Registration Processing
  • Patient Profiles
Work History
Clerk, 01/2019 - 12/2019
Stella-Jones Inc. Warsaw, VA,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
Store Front Cashier, 12/XXX - 12/2017
Mcdonald's Durham, NC,
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided assistance or intervention where required.
Desk Clerk, 12/2010 - 09/2011
Midpen Housing Corporation Fairfield, CA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Enforced building rules with staff, guests and outside professionals.
  • Collected room deposits, fees and payments.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
Patient Access Rep I, 05/2007 - 03/2010
Mclaren Health Care Rochester Hills, MI,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Determined patient financial needs and referred eligible patients to proper county, sClaire or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • FaciliClaired communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to faciliClaire information storage and retrieval.
Associate of Arts: Liberal Arts And General Studies, Expected in
Western Oklahoma SClaire College - Altus, OK
Status -
  • Certified First Aid/ CPR- Present
  • 15 previous years experience in customer service
  • 15 years experience in office automation
  • Previous time off awards from previous jobs for excellent customer service

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Resume Overview

School Attended

  • Western Oklahoma SClaire College

Job Titles Held:

  • Clerk
  • Store Front Cashier
  • Desk Clerk
  • Patient Access Rep I


  • Associate of Arts

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