Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Efficient and Detail-Oriented
Customer Account Management
Understanding Customer Needs
Customer Data Confidentiality
Customer Service
Building Customer Trust and Loyalty
Data Entry
Customer Retention Strategies
Multitasking and Prioritization
Upbeat and Positive Personality
Work History
Clerk/CSR, 04/2011 - Current Paterson School District – Paterson, NJ,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Trained staff on operating procedures and company services.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Communicated professionally with colleagues, freelancers and clients.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Server/Clerk, 04/2014 - 07/2016 Warm Springs Family Diner – City, STATE,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Noted special patron requests and followed up with kitchen to confirm delivery.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Special Education Instructional Aide, 10/2006 - 08/2012 Frederick County Public Schools – City, STATE,
Assisted teachers and worked individually with students with special needs, helping each navigate education system.
Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Documented behaviors, implemented interventions and treatment results.
Collaborated with teachers to help with classroom and workload management.
Developed and managed instructional materials and reports.
Alerted instructor to student behavior or issues requiring intervention.
Administered tests to class and graded papers.
Delivered individual services and instruction support to students and coworkers.
Maintained positive attitude and affirmatively communicated with each student.
Maintained student-centered, supportive environment in delivering learning experiences.
Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
Oversaw class of students in absence of instructor.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Supported teacher in development of individual learning strategies.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
Helped special education teachers determine specific needs for individuals with exceptional needs.
Aided special education teachers in delivering important services for individuals with exceptionalities.
Played essential role in delivering individualized services and supporting instruction.
Offered student support through special accommodations, extra assistance and assessments.
Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Implemented lessons initiated by teacher or related services personnel.
Monitored student classroom and outdoors activities to promote student safety.
Receptionist/CSR, 01/2000 - 04/2007 Pro-Tax – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Provided information regarding charge accounts and loyalty programs.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat business and improved sales.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
No Degree: Business Courses, Expected in - Lord Fairfax Community College - Winchester, VA, GPA:
High School Diploma: , Expected in - James Wood High School - Winchester, VA, GPA:
Certificate: Hospitality And Tourism, Expected in 04/2019 - Blue Ridge Community And Technical College - Martinsburg, WV, GPA:
Career Diploma: Teacher Aide, Expected in 09/2009 - Penn Foster - Scranton, PA, GPA:
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