Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Efficient and Detail-Oriented
  • Customer Account Management
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Customer Service
  • Building Customer Trust and Loyalty
  • Data Entry
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
Work History
Clerk/CSR, 04/2011 - Current
Paterson School District Paterson, NJ,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Communicated professionally with colleagues, freelancers and clients.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Server/Clerk, 04/2014 - 07/2016
Warm Springs Family Diner City, STATE,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Special Education Instructional Aide, 10/2006 - 08/2012
Frederick County Public Schools City, STATE,
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Developed and managed instructional materials and reports.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Administered tests to class and graded papers.
  • Delivered individual services and instruction support to students and coworkers.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Maintained student-centered, supportive environment in delivering learning experiences.
  • Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
  • Oversaw class of students in absence of instructor.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Supported teacher in development of individual learning strategies.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Played essential role in delivering individualized services and supporting instruction.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Implemented lessons initiated by teacher or related services personnel.
  • Monitored student classroom and outdoors activities to promote student safety.
Receptionist/CSR, 01/2000 - 04/2007
Pro-Tax City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
No Degree: Business Courses, Expected in
Lord Fairfax Community College - Winchester, VA,
High School Diploma: , Expected in
James Wood High School - Winchester, VA,
Certificate: Hospitality And Tourism, Expected in 04/2019
Blue Ridge Community And Technical College - Martinsburg, WV,
Career Diploma: Teacher Aide, Expected in 09/2009
Penn Foster - Scranton, PA,
Additional Information

Other Skills/Training

Basic Life Support

Specialized Dementia Care Provider

Praxis Series ParaPro Assessment

Notary Public of West Virginia

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Resume Overview

School Attended

  • Lord Fairfax Community College
  • James Wood High School
  • Blue Ridge Community And Technical College
  • Penn Foster

Job Titles Held:

  • Clerk/CSR
  • Server/Clerk
  • Special Education Instructional Aide
  • Receptionist/CSR


  • No Degree
  • High School Diploma
  • Certificate
  • Career Diploma

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