SEARCH

Clerk Resume Example

Resume Score: 60%

Love this resume?Build Your Own Now
CLERK
Summary

Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • TEN-KEY 10,000+ KSPH
  • TYPE 45 WPM
  • MICROSOFT OFFICE - WORD, EXCEL, OUTLOOK
  • TELEPHONE
  • FAX
  • EMAIL
  • PHOTOCOPY
  • WEBSETR
  • FILING
  • ISRP, IDRS, TDS, IVES, BBTS, CARP, TRIMS
  • ONLINE 5081
  • HR CONNECT
  • INTEGRATED AUTOMATION TECHNOLGOIES (IAT)
Experience
Clerk
July 2013 to CurrentInternal Revenue Service － Fresno, CA
  • As a clerk detail for the RAIVS department, I process the USDA form CCC-933 which is used to allow access to tax information and to verify compliance with the adjusted gross income limitations
  • If there are any errors, such as a non-matching SSN, I will research the taxpayers information using Integrated Data Retrieval System (IDRS)
Management & Program Assistant
January 2013 to May 2013Internal Revenue Service － Fresno, CA
  • As a Management Assistant, I interact professionally with management and other staff via email, phone and in person informing them of critical information such as weekly staff meetings and critical responses that are due
  • I screen calls from managers, employees and various other personnel and take detailed messages and forward them to the correct person
  • Using Word and Excel, I create and maintain spreadsheets such as an employee tracking sheet
  • I review and verify that all incoming paperwork such as requests for a change in work schedule, Labor Relations memos, letters of reprimand, and resignations, are complete and accurate before sending to the Operations Secretary or Manager for approval
  • I prepare correspondences for grievance and tax cases and forms and reports that support personnel activities
  • I utilized e-mail, copy machine, fax and telephone on a daily basis
  • My assignments and responses are turned in timely and correctly
CLERK - ROADMAPPER
October 2012 to November 2012Internal Revenue Service － Fresno, CA
  • My job as a road mapping clerk is to prepare finished work from Data Conversion for shipment to ERS
  • Go through each batch of work and verify that it had been released in the Integrated Submission and Remittance Processing (ISRP) system
  • Any batches that have not been released by the team leads, I release myself by Key Verifying (KV) the batches' Document Locator Number (DLN) into ISRP
  • After consolidating, I label each truck and assign it a truck number in order to get it ready to be input into the Batch Block Tracking System (BBTS)
  • After inputting each truck of work in BBTS I make 2 copies of the printout which contains a list of each individual batch and the truck slot number it belongs to
  • I type up a truck log sheet each night and it has a list of all truck numbers along with the program and batch number that belongs to that particular truck number
  • Once the work is logged in, I'm able to print up batch cards that go on all the trucks of work
RAIVS Clerk
June 2012 to January 2013Internal Revenue Service － Fresno, CA
  • As a clerk in RAIVS, I am responsible for the timely processing of form 4506T and 4506T-EZ
  • These forms are faxed to RAIVS and have to be processed in a 48 hour time frame through the Transcription Delivery System (TDS) using the Income Verification Expedite System (IVES)
  • Requests are for Return Transcripts, Account Transcripts, Records of Account and W-2 and/or Form 1099 and various business forms
  • I separate the requests that will be rejects from the ones that are ready to be processed through the Income Verification Expedite System (IVES)
  • For the rejected requests I prepare a letter to the taxpayer that has the reason for the rejection and blank forms
  • I then fax to the third party a list of all the requests that were rejected along with a reason for the rejection
CLERK - ROADMAPPING
January 2012 to June 2012Internal Revenue Service － Fresno, CA
  • My job as a road mapping clerk was to prepare finished work from Data Conversion for shipment to ERS
  • Any batches that hadn't been released by the team leads, I would release myself by Key Verifying (KV) the batches' Document Locator Number (DLN) into ISRP
  • Once I was done with verifying releases I would begin to consolidate work by keeping all the same work together such as 1040, 1040A, prior years, miscellaneous, walks and TAS
  • While taking care of all my responsibilities I also provided one on one training for a new roadmapper
  • We worked together efficiently and had a very successful filing season
MANAGEMENT AND PROGRAM ASSISTANT
January 2011 to June 2011Internal Revenue Service － Fresno, CA
  • As a Management Assistant, I interacted professionally with management and other staff informing them of critical information, such as weekly staff meetings and deadlines for responses I controlled
  • Daily I screened calls from managers, employees and various other personnel and took detailed messages and forwarded them to the correct person
  • I assisted in the training of a new Management Assistant. I showed her how to correctly perform Personnel Action Requests (PAR), enter time in SETR, fill out various types of forms and paperwork and assisted her when she didn't have access to employee's history reports in HR Connect
  • Daily I helped managers solve problems such as employees not showing up in the right organization codes in both HR Connect and SETR
  • I helped to resolve many manager and employee pay issues by contacting the appropriate people and not giving up until the problem got solved
  • Routinely I performed personnel actions such as return to duty, resignations, realignments, change in work schedule, name or address changes and other various actions
  • Daily I used word processing, spreadsheets and database software to prepare documents and to enter, revise, sort, calculate, store and retrieve data
  • One of my main responsibilities was to assist team leaders in resolving routine problems or errors they had with SETR, HR Connect and Managers Toolbox
  • I utilized e-mail, copy machine, fax and telephone on a daily basis
  • I forwarded all mail to the correct recipients ensuring that outgoing mail was kept secure and confidentiality was intact
  • I willingly took on extra work, such as filing and doing PAR actions for the new MA
  • My assignments and responses were turned in timely and correctly
  • I often received praise for my work and assistance
RAIVS CLERK
June 2010 to June 2010Internal Revenue Service － Fresno, CA
  • As a clerk in RAIVS, I was responsible for the timely processing of form 4506 and 4506-T
  • These forms are submitted by a taxpayer or a third party on behalf of the taxpayer
  • Daily upon receiving batches of work I would, count and stamp all forms making sure that the number I counted corroborated with what is on the batch ticket
  • I recorded all work received and completed on an inventory sheet, substantiating accurate counts from batch tickets
  • I also prepared correspondences to be sent to tax payers and third parties letting them know if their 4506/4506-T is being rejected, needs more information, have missing information, etc.
  • I made sure everything was correct, legible and there was no missing information before proceeding with inputting the 4506/4506-T
  • If there was anything wrong with the request I would then prepare the rejection letter and fax it to the appropriate party
MANAGEMENT AND PROGRAM ASSISTANT
March 2010 to June 2010Internal Revenue Service － Fresno, CA
  • I assisted management by performing a variety of duties such as, screening personnel action requests and other incoming work, identifying and helping resolve discrepancies and errors, and determining what actions needed to be taken
  • At the request of the Department Managers, Team Leaders and Secretaries I performed personnel actions such as return to duty, resignations, realignments, change in work schedule, name or address changes and other various actions
  • Daily I used word processing, spreadsheets and database software to prepare documents and to enter, revise, sort, calculate, store and retrieve data, such as, putting together an excel spreadsheet for the departments monthly "detail in and out report"
  • I verified all incoming paperwork for completeness and accuracy before sending to the Operations Secretary or Manager for approval
  • I prepared correspondences for grievance and tax cases and forms or reports that supported personnel activities
  • I utilized e-mail, copy machine, fax and telephone on a daily basis
  • Extra assignments have included filing, stamping, organizing and answering phones
  • Daily I came in to contact with managers gathering information and following up on personnel and administrative actions such as annual appraisals, promotions, etc.
MANAGEMENT AND PROGRAM ASSISTANT
December 2009 to February 2010Internal Revenue Service － Fresno, CA
  • I interacted daily with the supervisor and staff members informing them of critical information, such as weekly staff meetings, deadlines for responses I controlled, as well as passing information along such as annuals due or changes to meeting times and dates
  • Twice a week I would prepare an Excel spreadsheet that had the department's top ten errors
  • It was my responsibility to gather all information at the specified time and make sure everyone got a copy and attended the meeting to go over the information
  • I maintained all files whether they were electronic (i.e. excel spreadsheets) or paper in a neat, orderly and accessible manner
  • I gathered information and prepared FMLA forms for employees who had provided medical documentation and were requesting FMLA medical leave
MANAGEMENT AND PROGRAM ASST. CADRE
October 2009 to October 2009Internal Revenue Service － Fresno, CA
  • For the first two days of the cadre I was in training learning the basics of being a Management Assistant
  • I learned how to use Microsoft Office effectively, E-mail, telephone etiquette and the basics of SETR
  • Using Excel, I made different types of tables or spreadsheets such as a leave usage table to keep track of Managers balances of annual and sick leave, team meeting schedules, and a table that showed which team employees were currently sitting in and where they were going to be moved to
  • I updated or made new Employee Personnel Folders, labeled and filed folders that contained GovTrip information
  • I put together Employee Engagement books for all the Department Managers and the Operations Manager
  • I also assisted in the purchase of supplies and later filed the receipts
  • I was consistently given praise and thanks for the work I had done
  • I completed all tasks given to me quickly and effectively
ICT CLERK
June 2009 to September 2009Internal Revenue Service － Fresno, CA
  • As an ICT clerk, daily I review and sort documents into specific document types based on the Correspondence Imaging System (CIS) requirements in order to prepare the documents for scanning
  • My main job was doing doc prep which consists of removing any staples, paper clips, rubber bands or anything else that may jam the scanning machine
  • I also made sure that any rips, holes or tears are repaired with tape
  • I utilized the photocopier for any documents or envelopes that were too big, small or damaged to be put in the scanner
  • The main focus was to ensure that all documents are prepared properly in order to avoid any miss-feeds or jams to the scanning machine
MANAGEMENT AND PROGRAM ASSISTANT
March 2009 to June 2009Internal Revenue Service － Fresno, CA
  • Provided administrative and clerical support for two department managers and their team leaders by performing clerical and technical work in support of management and program analysis functions
  • Assisted management by performing a variety of duties such as, screening personnel action requests and other incoming work, identifying and helping resolve discrepancies and errors, and determining what actions need to be taken or refer to other staff members for action
  • On a daily basis I use word processing, spreadsheet and database software to prepare documents and to enter, revise, sort, calculate, store and retrieve data
  • Maintained all personnel actions and records in an organized fashion
  • Prepared correspondences, forms and reports to support personnel activities
  • Utilized e-mail, photo copy machine, fax and telephone on a daily basis
  • I have excellent typing, grammar, spelling and telephone skills that were put to use daily
  • Worked independently to resolve unusual situations and went to the appropriate people for questions or concerns, especially on anything that I hadn't been trained on
RAIVS CLERK
January 2009 to March 2009Internal Revenue Service － Fresno, CA
  • As a clerk in RAIVS, I was responsible for the timely processing of form 4506 and 4506-T
  • These forms are submitted by a taxpayer or a third party on behalf of the taxpayer
  • Requests are for return or account transcripts, W-2 information and verification of non-filing
  • I recorded all work received and completed on an inventory sheet, substantiating accurate counts from batch tickets
  • On occasion I would receive calls from taxpayers regarding their requests and answered any inquiries in a professional manner
  • These forms are faxed to RAIVS and have to be processed in a 48 hour time frame
  • I made sure everything was correct, legible and there was no missing information before proceeding with inputting the 4506/4506-T
Data Transcriber
May 2008 to CurrentInternal Revenue Service － Fresno, CA
  • On a daily basis I am responsible for the accurate and timely transcription and or key verification of a wide variety of tax returns such as 1040, 1040A, 1040EZ, 1040X and Bypass EZ and related schedules, and documents that are prepared by taxpayers and/or third parties
  • I maintain high quality and quantity standards and am always aware of any changes to rules or procedures
  • I strive daily to meet deadlines, unit projections and my own personal goals
  • I participate in group meetings and activities and am always courteous to my fellow employees
  • I ensure that all work is done accurately and timely, taking work that is of priority first, and always having good customer service at the forefront
  • Throughout the year I serve as a backup Management Assistant as well as a road mapper
  • My duties include answering phones, filing, mail outs and receiving incoming paperwork and distributing mail
CLERK
February 2008 to February 2008Internal Revenue Service － Fresno, CA
  • I helped with administering and monitoring the typing test to prospective employees
  • Daily I put together personnel files, filed and searched for misplaced paperwork, put together packets for orientation and served as a monitor during orientation and testing
  • I also answered applicants questions and helped with the set up and clean up of orientation meetings
DATA TRANSCRIBER - SEASONAL
January 2001 to May 2008Internal Revenue Service － Fresno, CA
  • My daily responsibility was the accurate and timely transcription and or key verification of a wide variety of tax returns such as 1040, 1040A, 1040-EZ, related schedules, and documents that are prepared by the taxpayer or a third party
  • While processing these tax forms, I identified missing, incorrect, and unrecognizable data and took the appropriate course of action to resolve errors, such as referring to the IRM or referring to the lead or manager for correction
  • I maintained high quality and quantity standards and was always aware of any changes to rules or procedures
  • I strived daily to meet deadlines, unit projections and my own personal goals
CLERK
March 2000 to May 2002Internal Revenue Service － Fresno, CA
  • Prepare various tax returns by sorting, counting and stamping tax returns so they can be sent for processing
Education
High School Diploma : 1998Casa Blanca High － Fowler, CA, United States
Accomplishments
  • Incentive Award for Quality and Quantity for years: 2009, 2008 and 2007
  • Cash Award for helping in ICT 2009
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Internal Revenue Service

School Attended

  • Casa Blanca High

Job Titles Held:

  • Clerk
  • Management & Program Assistant
  • CLERK - ROADMAPPER
  • RAIVS Clerk
  • CLERK - ROADMAPPING
  • MANAGEMENT AND PROGRAM ASSISTANT
  • RAIVS CLERK
  • MANAGEMENT AND PROGRAM ASST. CADRE
  • ICT CLERK
  • Data Transcriber
  • CLERK
  • DATA TRANSCRIBER - SEASONAL

Degrees

  • High School Diploma : 1998

Similar Resumes

View All
Clerk-resume-sample

Clerk

EZ-Mart

Henderson, Texas