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Clerk Resume Example

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CLERK
Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and comfortable working with little oversight. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven ability to partner with diverse professionals. Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Spreadsheet development
  • Customer satisfaction
  • Schedule and calendar management
  • Billing and invoicing
  • Typing skills
  • Advanced typing
  • Typing speed of 45 wpm
  • Strategic planning abilities
  • Customer service
  • Project organization
  • Business operations
  • Communications
  • Problem resolution
  • Supervision
  • Document control
  • Log updating
  • Workflow management
  • Project support
  • File systems coordination
  • Archiving skills
  • Electronic document preparation
  • Planning and coordination
  • Inventory management
  • Operational improvement
  • Team management
  • Organization
  • Credit card payment processing
  • Adaptive team player
  • Conflict mediation
  • Data evaluation
  • Product organization
  • Retail sales customer service
  • Technologically savvy
  • Project management abilities
  • In-store support
  • Active listening
  • Microsoft Office expertise
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Quality control
  • Business development understanding
  • High-energy attitude
  • Courteous demeanor
  • Senior leadership support
  • Promotional support
  • Sales expertise
  • Call center experience
  • Customer communications
  • Quality assurance optimization
  • Call center operations
  • System documentation
  • Resolving issues
  • Training experience
  • Interpersonal skills
  • Data gathering
  • Documentation and reporting
  • Data entry
  • Payment processing
  • Professional telephone voice
  • Call control skills
Experience
Clerk|United States Postal Service - Rosedale, IN|05/2015 - Current
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Pulled and organized requested documentation.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Reorganized and digitized over countless files, streamlining overall office organization for enhanced productivity. For Several different offices.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Organized computer-based information to minimize errors.
  • Implemented practical file system, which promoted smooth data gathering and presentation creation.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Observed all deadlines, enabling timely completion of tasks.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Conducted market surveys and industry studies to identify need and demand for employees and services.
  • Oversaw all office needs throughout each day.
  • Oversaw Carriers to ensure they were preforming their duties in a timely fashion.
  • Oversaw clerks in other offices to ensure production needs, deadlines, and industry needs were properly met.
  • Worked alone in several offices overseeing all work was done including but not limited to; back office work, surveys, scanning, answering the phone, filing paperwork, overseeing carriers on the route, helping other coworkers problem solve, customer service needs, delivering mail to P.O. Box customers, sorting mail and packages per each route, etc.
Call Center Agent|Alorica - Terre Haute, IN|04/2014 - 04/2015
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Resolved countless inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Achieved or exceeded 98% satisfaction rating on consistent basis.
  • Upsold services and products to many customers daily, exceeding sales goals each week.
  • Addressed bill and service problems by researching and resolving concerns through effective computer software skills and showing a positive attitude.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Consulted with customers regarding phone service needs, addressing all concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Accurately documented calls and caller information in multiple software and made updates to data as needed.
  • Processed customer account changes.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Promoted service plan, internet, and cable offerings to drive growth and exceed benchmarks.
  • Used electronic documentation, reference tools and automated training to drive up customer service ratings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Handled escalated customer service concerns from agents and in person sales representatives to preserve revenue streams from key customers.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Took over 500 inbound calls per day attentively listening to customers' questions and concerns and increasing customer perspective over company.
  • Helped company maintain exceptional client service ratings on external audits.
  • Delivered excellent customer service with positive and professional attitude.
  • Trained new employees on software and call processes to promote efficiency and productivity team-wide.
Manager|Subway - Terre Haute, IN|09/2010 - 04/2014
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Built and maintained effective working relationships with peers and upper management.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Packed and scanned completed orders for accurate shipment to final destinations.
  • Drove team success by completing assigned task quickly and accurately.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Looked for ways to go above and beyond job requirements.
Education and Training
Terre Haute North Vigo High School||Terre Haute, IN|06/2011GED
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Resume Overview

Companies Worked For:

  • United States Postal Service
  • Alorica
  • Subway

School Attended

  • Terre Haute North Vigo High School

Job Titles Held:

  • Clerk
  • Call Center Agent
  • Manager

Degrees

  • GED

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