Clerk Resume Example Lafayette Parish Sheriff Office

CLERK

Professional Summary

Work History

Lafayette Parish Sheriff Office - ClerkLafayette, LA09/2007 - 08/2016

Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.20
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Crestview Of Opelousas - Property ManagerOpelousas, LA01/2003 - 08/2007

Organized and participated in 2 meetings on twice a month basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
Introduced prospective tenants to types of units available and performed tours of premises.
Managed operations and leasing of upscale community of nearly 36 executive apartment homes.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Processed project change requests and performed coverage research to handle repair issues.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Compiled maintenance and repair requests for submission to 3 department and reached out to local contractors for bid proposals.
Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Analyzed and evaluated monthly and quarterly financial statements.
Communicated effectively with owners, residents and on-site associates.
Maximized rental income while minimizing expenses through effective planning and control.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Kept meticulous records of all correspondence between management and tenants.
Developed, reviewed and submitted property operating and capital budgets.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Collected and maintained careful records of rental payments and payment dates.
Trained and motivated leasing staff during bi-monthly trainings.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Delivered emergency 24-hour on-call service for tenants on building issues.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Performed background checks on over 500 apartment applicants.
Distributed and followed up on tenant renewal notices.

Housing Authority City Of Houston - Housing CounselorHouston, TX05/1996 - 10/2002

Answered over 50 customer communications per day via telephone, email and web chat.
Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
Received and submitted customer payments to further reduce open account balances.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Handled 100 calls per day to address customer inquiries and concerns.
Worked with 500 customers to understand needs and provide Section 8 service.
Resolved 60 problems, improved operations and provided exceptional client support.
Drove operational improvements which resulted in savings and improved profit margins.

Accomplishments

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Skills

Education

Forest Brook Senior High SchoolHigh School Diploma

Resume Overview

Companies Worked For:

Lafayette Parish Sheriff Office
Crestview Of Opelousas
Housing Authority City Of Houston

School Attended

Forest Brook Senior High School

Job Titles Held:

Clerk
Property Manager
Housing Counselor

Degrees

High School Diploma

Clerk Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

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