Clerk resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Personable [Job Title] with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and [Type] writing.

Capable [Job Title] offering [Number] years of excellence in [Type] office support. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and [Type] software.

Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient [Software] and [Software] user.

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through [Process]. Known for excellence in [Skill].

  • Stocking and replenishing
  • File and database management
  • Mail processing
  • Relationship building
  • Proficient in Microsoft Office, Adobe, People Soft EFS, AS400 (Empac, CIS and Daily Time Enterprise, CPS)
  • Customer satisfaction
  • Administrative support
  • Telephone etiquette
  • Data Entry
  • Mail handling
  • Self-Starter
  • Detail Oriented
Work History
Clerk, 05/2006 to 12/2018
International Paper CompanyFenton, MO,

• Delivered expert clerical support for 8-15 staff members, including management, by handling a wide range of responsibilities and special projects with minimal direction

• Received, maintained and routed all electronic customer work requests generated by an internally based website designed in Cold Fusion

• Entered payroll for 8-15 employees while preserving the required records needed for compiling monthly overtime lists

• Prepared all mileage and expense reimbursement forms for employees, and management, obtained necessary signatures and electronically routed to the appropriate departments

• Created yearly shop work orders in addition to customer work orders using Empac, a Citrix based program; entered and maintained all work orders, purchase orders and vendor information in an Excel Spreadsheet for use by CMF Employees

• Matched, verified and routed invoices requiring management approval using People Soft EFS

• Uploaded Contractor Charge Tickets daily into the CPS database for monthly accruals and budget reporting

• Organized and managed a large paper filing system which held work order requests, auto cad drawings, notes, details and specs sent by all internal work requesters and customers

• Alerted employees to company announcements, upcoming events, union notices and safety business pertinent to the shop by posting and maintaing all employee boards

• Prepared PowerPoint presentations for management which were used to showcase and support new shop business

• Transcribed, prepared and distributed meeting minutes for the Quarterly Apprentice Committee Meetings

• Stored all computer software programs used in our shop, worked with the IT Department to troubleshoot multiple computers and printers used by the employees

• Ordered and maintained all inventory of office supplies

• Received and routed employee telephone calls using a PA system

• Remained vigilant of record retention policies for all business files

• Set up any technology used for employee meetings and troubleshot any electronic issues prior to scheduled meetings

• Drafted and executed any/all forms needed to support shop efficiency

• Maintained and printed electronic calendar for management and employee use

• Prepared and managed confidential employee files

Senior Clerk, 04/2003 to 05/2006
Anthem, Inc.Goldsboro, NC,

• Interacted with customers professionally by phone and email to advise of account balances due, receipt of bankruptcy filings and answer general account questions

• Entered payment arrangements and agency grants on customer accounts

• Worked with field service collectors regarding disconnect notices and payments received

• Researched customer account information and entered service work orders

• Prepared bankruptcy claim forms in attempt to collect debt, using the PACER CM/ECF - Electronic Filing Management System

• Closed out existing accounts and transferred old balances

• Prepared final bills and statements of account

General Clerk, 04/2002 to 04/2003
Apria HealthcareWinston Salem, NC,

• Entered meter reads for billing information

• Sorted daily reports and loaded statistical information into Microsoft Excel Spreadsheets

• Organized month end reports for management

• Scheduled appointments for meter readers

• Assisted contractors with meter functionality information

• Completed other work assigned by supervision

Associate of Arts: Legal Assistant, Expected in
Johnson County Community College - Overland Park, KS
High School Diploma: , Expected in
Olathe North Sr High School - Olathe, KS

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Resume Overview

School Attended

  • Johnson County Community College
  • Olathe North Sr High School

Job Titles Held:

  • Clerk
  • Senior Clerk
  • General Clerk


  • Associate of Arts
  • High School Diploma

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