Personable [Job Title] with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and [Type] writing.
Capable [Job Title] offering [Number] years of excellence in [Type] office support. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and [Type] software.
Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient [Software] and [Software] user.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through [Process]. Known for excellence in [Skill].
• Delivered expert clerical support for 8-15 staff members, including management, by handling a wide range of responsibilities and special projects with minimal direction
• Received, maintained and routed all electronic customer work requests generated by an internally based website designed in Cold Fusion
• Entered payroll for 8-15 employees while preserving the required records needed for compiling monthly overtime lists
• Prepared all mileage and expense reimbursement forms for employees, and management, obtained necessary signatures and electronically routed to the appropriate departments
• Created yearly shop work orders in addition to customer work orders using Empac, a Citrix based program; entered and maintained all work orders, purchase orders and vendor information in an Excel Spreadsheet for use by CMF Employees
• Matched, verified and routed invoices requiring management approval using People Soft EFS
• Uploaded Contractor Charge Tickets daily into the CPS database for monthly accruals and budget reporting
• Organized and managed a large paper filing system which held work order requests, auto cad drawings, notes, details and specs sent by all internal work requesters and customers
• Alerted employees to company announcements, upcoming events, union notices and safety business pertinent to the shop by posting and maintaing all employee boards
• Prepared PowerPoint presentations for management which were used to showcase and support new shop business
• Transcribed, prepared and distributed meeting minutes for the Quarterly Apprentice Committee Meetings
• Stored all computer software programs used in our shop, worked with the IT Department to troubleshoot multiple computers and printers used by the employees
• Ordered and maintained all inventory of office supplies
• Received and routed employee telephone calls using a PA system
• Remained vigilant of record retention policies for all business files
• Set up any technology used for employee meetings and troubleshot any electronic issues prior to scheduled meetings
• Drafted and executed any/all forms needed to support shop efficiency
• Maintained and printed electronic calendar for management and employee use
• Prepared and managed confidential employee files
• Interacted with customers professionally by phone and email to advise of account balances due, receipt of bankruptcy filings and answer general account questions
• Entered payment arrangements and agency grants on customer accounts
• Worked with field service collectors regarding disconnect notices and payments received
• Researched customer account information and entered service work orders
• Prepared bankruptcy claim forms in attempt to collect debt, using the PACER CM/ECF - Electronic Filing Management System
• Closed out existing accounts and transferred old balances
• Prepared final bills and statements of account
• Entered meter reads for billing information
• Sorted daily reports and loaded statistical information into Microsoft Excel Spreadsheets
• Organized month end reports for management
• Scheduled appointments for meter readers
• Assisted contractors with meter functionality information
• Completed other work assigned by supervision
Companies Worked For:
School Attended
Job Titles Held:
Degrees
