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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am bilingual dedicated to working hard and maintaining an excellent work ethic. Who is a detail-oriented self-starter and congenial salesperson. Background in inside sales, marketing, and customer service. Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term business relationships with customers, while consistently reaching sales targets. Have extensive knowledge of the fashion and cosmetic industries. Energetic and outgoing with an innate drive to make sales quota.Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Highlights
  • Advanced mathematical aptitude
  • Superior communication skills
  • MS Office proficient
  • Superior organization skills
  • Staff training and development
  • Dependable and reliable
  • Fluent in Spanish
  • Cheerful and energetic
Accomplishments

Was promoted to a Lead Client Service Professional and Lead Marketing Assistant after two weeks of employment. As a Client Service Professional (CSP) at H&R Block I fielded and processed up to 100 connect calls per day. Increased connect calls by 45% in just 1 months. Conceptualized and launched the Food Truck marketing campaign, which led to a ...% increase in sales. Promoted H&R Block through flyer's and personal visits to twelve businesses around the plaza after three weeks of employment.


Accomplishments Successfully expanded account target from 80 piceses to more than [ 120 pc. ] daily at Benttler Automotive. Handled the highest target account in assigned territory, compared to all three shifts.


At Christos I made sure costumers were greeted kindly and were happy about their service. By attending to their needs immediately and efficiently, costumers left happy and satisfied.

Experience
03/2015 to Current Clerk Mittera | Des Moines, IA,

Created, organized and maintained files, daily case notes and electronic databases.Referred offenders to appropriate community agencies to complete services in compliance with court orders.Secured funding for emergency, housing rehabilitation and transportation services in the community.

11/2014 to 03/2015 Lead Client Service Professional Cache Creek Casino Resort | Brooks, CA,

Served as the company's only bilingual Spanish/English Client Service Professional representative. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Improved customer ratings by 45% in appointment calls. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers that had to come back and finish their taxes. Led a team of customer service representatives to increase service center profitability. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.


Presented on current promotions to the public at events and tradeshows. Contributed to relevant conferences and events both off-line and online to increase brand awareness. Coordinated monthly and quarterly marketing and community events, such as food trucks and other.


01/2014 to 04/2014 Cashier/ Cook Penguin Point | City, STATE,

Served as the company's only bilingual Spanish/English customer service representative. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers.

Packaged menu items into bags or trays and placed drink orders into carriers.

Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers.

Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously.

10/2013 to 11/2013 Assembly Line Benttler Automotives ~ Goshen Pro Resources | City, STATE,
  • Emphasized product features based on analysis of customers' needs.
  • Daily target was to make 80 pieces from left and right hand.
  • I exceeded daily targeted goals by [ 20 ]%.
  • Planned and organized myself within territory to maximize efficiency and time in the work area.
  • Collaborated with co-workers of other departments to complete daily target goals.
  • Scheduled and attended at least [ 2 ] meetings per week.
  • Maintained friendly and professional environment within co-workers.
07/2013 to 09/2013 Waitress Christos Family Dining | City, STATE,

Served as the restaurants only bilingual Spanish/English waitress. Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Effectively used items in stock to decrease waste and profit loss. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases. Maintained a professional tone of voice and words at all times, including during peak rush hours. Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards. Actively complied with all health department regulations and rectified issues immediately. Maximized table turns and rotated seating for maximum guest satisfaction. Sprayed all racked items with hot water to loosen and remove food residue. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Provided high quality service. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Transported all dirty tableware from dining room to dish washing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments.

Education
Expected in 2015 | Criminal Justice & Business Administrative Ancilla College, Donaldson, IN GPA: GPA: 2.00

had a GPA of 2.00; I also cheered fall and winter season during school.

Expected in 2013 GED | Plymouth High School, Plymouth, IN GPA: GPA: 3.00

GPA: 3.00

Recipient of the $2,500 Academic Scholarship

Member of Spanish, French, & Sunshine Society Club For 3 years.


Gymnastics Team for 4 years

Ballet ~ I Danced and trained at the Lifeplex Dance Academy for only one full year.


Theater Arts ~ Took a total of 5 trimester advance theater in school classes and a Coursework in Musical Theater. Participated as a specialty dancer and chorus singer in the Variety Show the spring of 2011; and again in Beauty and the Beast Musical the spring of 2012.

Choir~ Coursework in Vocal Techniques. Freshman and sophomore year was part of the mix boy and girls choir. After auditioning and being accepted into the all girls choir; I participated in that group for two years. Participated in the yearly Solo & Ensemble two years in a row and won three silver solo metals and five ensemble metals.

Color Guard & Winter Guard Orchestra Choir ~ Coursework in Music Theory

Skills
Academic, Arts, assembly, closing, coaching, Color, cooking, customer satisfaction, customer service, fashion, fast, fat, features, French, inventory control, meetings, windows, neat, peak, profit, quality, safety, sales, Spanish, tables, phones, tops, written

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75Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Ancilla College
  • Plymouth High School
Job Titles Held:
  • Clerk
  • Lead Client Service Professional
  • Cashier/ Cook
  • Assembly Line
  • Waitress
Degrees
  • GED

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